Yelitza Perez Melendez
Tampa,FL
Overview
6
6
years of professional experience
Work History
Intake Coordinator
Healthy Services of Tampa, Inc
Tampa, FL
10.2024 - Current
- Assessed client needs through initial interviews and consultations to determine appropriate services.
- Coordinated transportation arrangements for clients as needed.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Recruited, interviewed and selected employees to fill vacant roles.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Developed and maintained intake procedures to enhance efficiency and client satisfaction.
Selling Agent
Premier Auto Supplies
Tampa, FL
02.2022 - 08.2024
- Collaborated with management team in developing strategies for increasing sales volume.
- Maintained cleanliness of assigned areas throughout the day according to store standards.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Prepared and delivered sales presentations.
- Maintained current knowledge of the company's products, services, promotions, and pricing.
Call Center Representative
Maximus
Brandon, FL
07.2021 - 01.2022
- Maintained accurate records of customer interactions for future reference.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Selling Agent
Victoria Secret
Tampa, FL
05.2019 - 06.2020
- Collaborated with management team in developing strategies for increasing sales volume.
- Maintained cleanliness of assigned areas throughout the day according to store standards.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Maintained current knowledge of the company's products, services, promotions, and pricing.
Education
High School Diploma -
Chamberlain High School
9401 N Blvd 05-2021
Skills
- Multi-line phone operations
- Charting and clinical documentation
- Appointment scheduling
- Insurance verification
- Performance improvement
- Relationship building
- Customer service management
- Call center customer service
- Complaint resolution
- Payment processing
- Training experience
- Professional phone voice
- Call handling
- Providing customer support
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Intake Coordinator
Healthy Services of Tampa, Inc
10.2024 - Current
Selling Agent
Premier Auto Supplies
02.2022 - 08.2024
Call Center Representative
Maximus
07.2021 - 01.2022
Selling Agent
Victoria Secret
05.2019 - 06.2020
High School Diploma -
Chamberlain High School
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