Yelitza Zamora
Bakersfield,CA
Summary
With hands-on experience in customer service, payment processing, and sales, I am an enthusiastic retail professional. As a strong communicator and team player, I am eager to learn new processes to support the overall success of the organization. My results-oriented background in insurance and customer service has equipped me with the skills to effectively communicate, actively listen, and collaborate with teams. These abilities have consistently contributed to high customer satisfaction and retention rates. I am excited about the opportunity to leverage these strengths to enhance client experiences in any matter.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work History
Licensed Insurance Agent
Primerica
Bakersfield, CA
07.2023 - Current
- Educated clients on insurance products and financial services offered.
- Assisted clients in identifying their insurance needs and goals.
- Facilitated policy reviews to ensure adequate coverage for clients.
- Conducted regular follow-ups to maintain strong client relationships.
- Maintained accurate records of client information including contact details and policy changes.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Performed routine follow-up calls to assess customer satisfaction with products and services.
Customer Service Associate
Popeyes Louisiana Chicken
Bakersfield, CA
02.2020 - Current
- Provided exceptional customer service in fast-paced restaurant environment.
- Assisted customers with menu selections and order customization.
- Handled cash transactions and processed payments efficiently.
- Maintained cleanliness and organization of dining and service areas.
- Resolved customer complaints with patience and professionalism.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new staff on policies, procedures, and best practices.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
- Followed policies and procedures to meet or exceed established performance requirements.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Associate Cashier
Carl’s Jr
Bakersfield, CA
04.2022 - 02.2024
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Education
Grizzly Challenge Charter School
San Luis Obispo, CASkills
- Insurance product knowledge
- Policy advising
- Coverage analysis
- Client education
- Customer relationship management
- Effective communication
- Team collaboration
- Active listening
- Customer satisfaction focus
- Team training and development
- Client service
- Claims handling proficiency
Timeline
Licensed Insurance Agent
Primerica
07.2023 - Current
Customer Service Associate Cashier
Carl’s Jr
04.2022 - 02.2024
Customer Service Associate
Popeyes Louisiana Chicken
02.2020 - Current
Grizzly Challenge Charter School