Katerina Gallegos
Las Cruces,NM
Summary
Accomplished Bartneder with experience in beverage service paired with wide knowledge of drink recipes. Talented professional trained in mixology and recognized for innovative drink creations. Excels in fast-paced foodservice environments.
Overview
6
6
years of professional experience
Work History
Bartender
Little Toad Creek Brewery & Distillery
Las Cruces , NM
03.2023 - Current
- Greeted customers and provided excellent customer service.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Server
Andele Restaurant
Las Cruces , NM
03.2023 - 02.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server
Flying Star
Albuquerque , NM
02.2021 - 12.2022
- Upheld high sanitation and safety standards while delivering and serving food.
- Created complex, hand-crafted beverages based upon customer preferences.
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
- Entered orders, delivered food and beverages, and processed payments.
- Used POS system to accurately input orders and process payments.
- Answered phones and took phone orders for customer pick up or delivery.
- Managed morning/lunch rush of customers daily with efficient, levelheaded customer service.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
- Prepared baked goods, ground and blended coffee beans, brewed coffee and tea, and served items to customers.
- Minimized cross-contamination and infection risks by regularly cleaning and sanitizing utensils and equipment.
Beertender
Boxing Bear Brewing Co.
Albuquerque , NM
11.2021 - 08.2022
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders.
- Verified legal drinking age of patrons through stringent ID checks.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Used POS system to process cash and credit card transactions.
- Recommended house specials to new patrons to boost revenue.
- Cleaned and sanitized glassware and flatware and stored in bar areas for easy access.
- Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions.
- Sampled products to check clarity, consistency and other quality markers.
- Handled multiple tables at once with high service quality.
- Upheld high sanitation and safety standards while delivering and serving food.
Greeter
Defined Fitness
Albuquerque , NM
06.2020 - 06.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Kept records in software to maintain personal data by entering and updating information.
- Worked with gym members to understand needs and provide quality service.
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Promoted fitness center programs such as youth and adult swim team programs.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of gym promotions and highlighted sales to customers.
Plant Nursery Worker
Osuna Nursery
Albuquerque , NM
02.2020 - 06.2020
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Organized plants at nursery to display exotic plant species and answered questions from onlookers regarding scientific names, climate and water requirements of plants.
- Preserved accurate temperature levels within greenhouse to promote plant health.
- Rearranged planting beds and flower gardens seasonally.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Used radios and hand signals to coordinate communication between equipment operators and ground workers.
Referee
New Mexico State University Department Of English
Las Cruces , NM
08.2018 - 11.2019
- Communicated with fans, coaches, players, and other umpires
Promoted good sportsmanship among players. - Assisted new referees with training and learning specific game rules and regulations.
- Explained and taught regulations and rules to players and coaches.
- Navigated difficult situations, employing communication and quick thinking.
- Assessed players and equipment to verify conformance to event rules and safety standards.
Education
Some College (No Degree) - Fish And Wildlife Conservation
New Mexico State University
Las Cruces, NMSkills
- Team Leadership
- Coordinating Orders
- Liquor, Wine and Beer Knowledge
- Food Service Certified
- Menu Memorization
- Calm Under Pressure
- High-Volume Dining
- Point of Sale (POS) System Operations
- Cleaning and Sanitizing
- Mixologist Expertise
- Responsible Alcohol Service
Timeline
Bartender
Little Toad Creek Brewery & Distillery
03.2023 - Current
Server
Andele Restaurant
03.2023 - 02.2024
Beertender
Boxing Bear Brewing Co.
11.2021 - 08.2022
Server
Flying Star
02.2021 - 12.2022
Greeter
Defined Fitness
06.2020 - 06.2021
Plant Nursery Worker
Osuna Nursery
02.2020 - 06.2020
Referee
New Mexico State University Department Of English
08.2018 - 11.2019
Some College (No Degree) - Fish And Wildlife Conservation
New Mexico State University
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