YELLYS LOPEZ
Rochester,NY
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
12
12
years of professional experience
Work History
Supervisor, Guest Services and Volunteers
Unity Hospital
Rochester, NY
08.2019 - Current
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Performed annual evaluations and reviews for employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Interviewed, hired and trained new employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
District Manager
Tampa Bay Times Newspaper
St. Petersburg, FL
04.2015 - 05.2017
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used strategies to promote exceptional customer service and create positive environment for employees and clients.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
PROGRAMS COORDINATOR
Berkshire Farm Center And Services For Youth
Rochester, NY
08.2007 - 03.2012
- Oversaw OPWDD programs the Medicaid Coordinators Program and the Hispanic Support Group at the non-profit agency BFSY. Participated on OMIG inspection and created corrective action plan.
- Developed systems and procedures associated and in compliances with OPWDD regulations and policies associated with incidents reports, Medicaid Service Coordination (Care Management) and Family Education regarding how to understand disabilities, ensured programs meet Federal and State regulations.
- Hired and trained new employees
- Held team meetings for case reviews and concerns
- Developed and monitor budgets for each program and coordinate medicaid billing information with quality assurance agency team.
Manager
Guardian Angel Daycare
Rochester, NY
05.2005 - 07.2007
- Conducted interviews for new employees
- Worked with Department of Social Services and Child Care Council on behalf of families and staff.
- Maintained records for children and parents
- Communicated with parents about any payments
- Reported any suspect child abuse or neglect regarding the children in the daycare and report to Child Protective agency and law enforcement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Approved regular payroll submissions for employees.
Education
BBA - Business Administration
06.2000
Associate of Applied Science - Human Services
06.2014
High School Diploma -
06.1992
Skills
- Computer literate
- Detailed oriented Office organizational and supervision skills
- Quick Learner
- Preparing Payroll
- Greeting and Directing
- Personnel Recruitment
- Customer Care
- Professional Relationships
Timeline
Supervisor, Guest Services and Volunteers - Unity Hospital
08.2019 - Current
District Manager - Tampa Bay Times Newspaper
04.2015 - 05.2017
PROGRAMS COORDINATOR - Berkshire Farm Center And Services For Youth
08.2007 - 03.2012
Manager - Guardian Angel Daycare
05.2005 - 07.2007
Sistema Universitario Ana G Mendez - Universidad Metropolitana - BBA, Business Administration
Monroe Community College - Associate of Applied Science, Human Services
Isidro Diaz Lopez Academy - High School Diploma,
Spanish and English
Fully Bilingual (Spanish and English)
Spanish and English
Fully Bilingual (Spanish and English)
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