Yemar Kebedew
arlington,VA
Summary
Dedicated Lead Sales Associate with a proven record in delivering exceptional customer service, managing inventory, and training and developing sales teams. Skilled in cash handling, sales optimization, and maintaining a customer-first approach to enhance satisfaction and drive store performance. Recognized for strong leadership, attention to detail, and a commitment to operational excellence in fast-paced retail environments.
Overview
9
9
years of professional experience
Work History
Lead Sales Associate
Virginia ABC
Arlington, Washington
03.2021 - Current
- Assisted customers in selecting products and providing recommendations.
- Managed inventory levels to ensure adequate product availability.
- Trained new team members on customer service standards and procedures.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Assisted customers with online ordering inquiries or problems.
- Built repeat customer base by driving excellent loyalty program and data capture.
- Utilized selling behaviors to identify and solve customer needs.
Uber Driver
Uber Eats
Arlington, VA
01.2024 - 02.2025
- Navigated efficiently between pickup and delivery locations.
- Maintained high levels of customer satisfaction during deliveries.
- Achieved a 92% customer satisfaction rate, 95% on-time delivery rate, and 0% cancellation rate through proactive service.
- Communicated effectively with customers regarding order status.
- Ensured food safety and quality during transport.
- Managed vehicle maintenance and cleanliness consistently.
cashier
7 Eleven Store
Alington , VA
04.2017 - 01.2021
- Processed customer transactions quickly and accurately at local convenience store.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
- Checked personal identifications during alcohol and tobacco sales.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Hase Yohanes
Ethiopia05.2010
Skills
- Customer service
- Inventory management
- Point-of-sale system
- Team training
- Visual merchandising
- Customer relationship management
- Fast and smooth worker
Languages
Tigrinia
Full Professional
Amharic
Full Professional
English
Professional
Timeline
Uber Driver
Uber Eats
01.2024 - 02.2025
Lead Sales Associate
Virginia ABC
03.2021 - Current
cashier
7 Eleven Store
04.2017 - 01.2021
High School Diploma -
Hase Yohanes