Yemi-ojo Toluwanimi
Randallstown,MD
Summary
Results-driven Program Coordination Professional specializing in managing complex programs and enhancing community engagement through strategic partnerships. Demonstrated ability to deliver high-impact projects by fostering team collaboration and maintaining effective stakeholder communication, all while achieving organizational goals in dynamic environments.
Overview
7
7
years of professional experience
Work History
Program Coordinator
God’s Mercy and Grace Group Home
Frederick, Maryland
10.2023 - 02.2026
- Established strategic partnerships with external organizations, broadening program reach and enhancing community engagement.
- Collaborated with community partners to expand service offerings.
- Monitored budget expenditures, ensuring compliance with financial guidelines and maximizing resource allocation for program effectiveness.
- Oversaw daily operations for client care and support services to enhance service delivery.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Facilitated project meetings, documenting action items and tracking follow-up tasks to ensure accountability and progress.
- Delivered exceptional customer service to program participants through prompt responses and attentive assistance with inquiries, fostering participant satisfaction.
Job Coach
Lifegate Healthcare Service
05.2022 - 09.2023
- Collaborated with employers to identify job opportunities tailored to client strengths and goals.
- Collaborated with employers to match job opportunities with client strengths and aspirations.
- Facilitated workshops enhancing client interview skills and resume writing techniques, boosting confidence and readiness for job applications.
- Monitored participant progress, providing targeted feedback to address challenges and optimize outcomes.
- Monitored progress of participants, providing feedback to optimize outcomes and address challenges.
- Coordinated daily activities and schedules for participants, ensuring engagement and fulfillment of program goals.
- Coordinated daily activities and schedules for participants, enhancing engagement and meeting program goals.
- Collaborated with community partners to expand service offerings and resources, improving access to support for participants.
- Trained staff on program protocols to ensure compliance and effectiveness.
Caretaker
Erosun
01.2021 - 09.2023
- Administered medications to residents according to prescribed schedules and monitored for side effects or health changes.
- Assisted residents with daily living activities, including bathing, grooming, dressing, and feeding, to promote independence and enhance quality of life. Assisted residents with daily living activities, including bathing, grooming, dressing, and feeding.
- Ensured clean and safe living environment through consistent light housekeeping, including laundry and meal preparation, to support resident well-being. clean and safe living environment through consistent light housekeeping, including laundry and meal preparation.
- Facilitated communication between residents and healthcare professionals regarding residents' health conditions and reported changes in residents' health conditions.
- Recorded care provided, including daily activities, medications administered, and incidents, to ensure continuity and quality of care.: Recorded care provided, including daily activities, medications administered, and incidents, to support quality of care.
Administrative Assistant
Multi-dimension resource Inc
05.2022 - 01.2023
- Streamlined office management tasks, ensuring efficient daily operations: Managed office supplies and inventory, ensuring an organized and efficient workspace.
- Coordinated communication by managing calls and emails, enhancing response times: Handled incoming calls, emails, and correspondence, directed inquiries to appropriate team members to facilitate effective communication.
- Managed office supplies and inventory, maintaining an organized workspace.
- Provided customer service by welcoming visitors and addressing their needs promptly.: Greeted visitors and provided exceptional service, contributing to a positive experience for clients and stakeholders.
Customer service adjuster
AMAZON
01.2019 - 12.2022
- Claims Management: Review, evaluate, and process customer claims efficiently and accurately
- Managed customer inquiries with Amazon's support tools, resolving issues and enhancing customer satisfaction.
- Resolved customer issues by actively listening and providing effective solutions: Addressed customer concerns and complaints in a professional manner.
- Conducted investigations into claims by gathering documentation and information from customers and stakeholders, ensuring claim validity.
- Maintained accurate records of customer interactions and claims outcomes in company database, supporting timely claims processing.
Education
Associate of applied science -
Baltimore city community college
baltimore cityG.E.D. -
Owings Mill High School
Owings MillsDegree -
University of maryland
Global campusSkills
- Program development
- Program evaluation
- Project coordination
- Curriculum development
- Data analysis
- Process improvement
- Client relationship management
- Meeting facilitation
- Participant engagement
- Staff evaluation
- Effective communication
- Team building
- Problem solving
- Time management
Languages
English
Timeline
Program Coordinator
God’s Mercy and Grace Group Home
10.2023 - 02.2026
Job Coach
Lifegate Healthcare Service
05.2022 - 09.2023
Administrative Assistant
Multi-dimension resource Inc
05.2022 - 01.2023
Caretaker
Erosun
01.2021 - 09.2023
Customer service adjuster
AMAZON
01.2019 - 12.2022
Associate of applied science -
Baltimore city community college
G.E.D. -
Owings Mill High School
Degree -
University of maryland