Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Quote
Reading, Writing, Traveling, Family Events.
Timeline
AdministrativeAssistant

Yemimah Johnson

Banking Professional
Douglasville,GA

Summary

Ambitious Content Creator and Banking Specialist pursuing challenging roles and skill development opportunities. Outgoing and enthusiastic team player with talent for establishing meaningful client connections. Focused on maintaining high client satisfaction levels and driving company growth.

Overview

13
13
years of professional experience

Work History

Content Creator

Individual Digital
Douglasville, GA
01.2020 - Current
  • Curate inspirational and timely content on social media platforms.
  • Use data analysis and reporting tools to identify customer insights and optimize content performance.
  • Propose creative ideas to engage followers with different content types and formats.
  • Applied current editing and photography tools to tell great stories.
  • Strengthened content through proofreading and editing.

Transitions Specialist

Apex Systems LLC
Glen Allen, VA
02.2023 - 07.2024
  • Provides client outreach and support for various migrations or changes impacting client use of Treasury products.
  • Assists clients with Treasury Management support calls regarding but not limited to ACH, Wires, Treasury Manager, Remote Deposit Capture, Fraud Control, and Online Courier.
  • Ability to diagnose and resolve more complex user issues and provides training.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Cultivated interpersonal skills by building positive relationships with others.

Migration Specialist -Contractor

RWC Consulting Group LLC
Boerne, TX
12.2021 - 02.2022
  • Reviewed assigned 110 client portfolio ensuring the administrators were notified and prepared for Bottomline Technologies' migration.
  • Identified opportunities for process improvements to decrease in support calls. Recommended webinar training, and online resources.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.

Lead Detection & Investigation Analyst- Contactor

Rezult Group
Birmingham, AL
08.2021 - 12.2021
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Identified fraud patterns and anomalies through analysis of large quantities of data. Recommended disposition.
  • Prepared and maintained documentation of analysis performed. Followed standards and practices to mitigate fraud and risk exposure.

Operations Specialist II

BBVA
Birmingham, AL
10.2018 - 05.2021
  • Reviewed, processed and returned answers on levies and garnishments received within SLA deadlines.
  • Effectively communicated with state agencies or court personnel regarding received levy or garnishment.
  • Motivated and trained employees to maximize team productivity.

Education

No Degree - Christian Education

Birmingham Easonian Baptist Bible College
Birmingham, AL

Skills

  • ACH
  • Training
  • Salesforce
  • Fraud Research
  • Customer Service
  • Microsoft Office Suite
  • Time-Management
  • Case Management
  • Levies and Garnishments
  • Treasury Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native language

Quote

Treat others the way you want to be treated.

Reading, Writing, Traveling, Family Events.

My hobbies include: reading, writing, content creation, exercising, traveling, and attending family gatherings. 

Timeline

Transitions Specialist

Apex Systems LLC
02.2023 - 07.2024

Migration Specialist -Contractor

RWC Consulting Group LLC
12.2021 - 02.2022

Lead Detection & Investigation Analyst- Contactor

Rezult Group
08.2021 - 12.2021

Content Creator

Individual Digital
01.2020 - Current

Operations Specialist II

BBVA
10.2018 - 05.2021

No Degree - Christian Education

Birmingham Easonian Baptist Bible College

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Yemimah JohnsonBanking Professional