Yemsrach Minale
Apopka
Summary
Versatile professional with a background in customer service at Ethiopian Airlines and education at Private School Addis-Gibson. Excelled in fostering teamwork, resolving complaints with professionalism, and enhancing learning environments. Skilled in emergency response readiness and exceptional communication, consistently delivering positive outcomes and increased satisfaction.
Overview
5
5
years of professional experience
Work History
Flooor Associate
Marshalls
12.2024 - Current
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
Agent
Ethiopian Airlines
01.2022 - 06.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Kindergarten Teacher
Private School Addis -Gibson
01.2020 - 02.2021
- Built positive relationships with students and families for safe, trusted learning support.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
Education
Bachelor Of Science - Civil Engineering
Debre Berhan University
Addis Ababa ,ET12.2019
Skills
- Strong organization
- Exceptional communication
- Passenger assistance
- Baggage handling procedures
Languages
Amharic
Native or Bilingual
Timeline
Flooor Associate
Marshalls
12.2024 - Current
Agent
Ethiopian Airlines
01.2022 - 06.2024
Kindergarten Teacher
Private School Addis -Gibson
01.2020 - 02.2021
Bachelor Of Science - Civil Engineering
Debre Berhan University
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