Yemun Lewis
Miami
Summary
Results-driven Customer Service Representative with expertise in trend forecasting and high customer satisfaction ratings. Demonstrated attention to detail and problem-solving skills enhance operational efficiency in fast-paced settings. Strong team collaborator and independent decision-maker, focused on building relationships and fostering partnerships to drive business growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
RemX
Miami
12.2025 - 01.2026
- Resolved customer complaints through active listening and problem-solving techniques.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and provided accurate product information to enhance customer understanding.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures and processed payments, facilitating smooth transactions and payment setups.
- Assisted an average of 100 customers daily with placing, tracking, and canceling orders.
- Maintained updated knowledge of products, services, and promotions regularly.
- Documented customer interactions to ensure compliance with company standards and improve service quality.
- Documented 10+ recurring issues with company software, providing clear insights for management review and decision-making
Online Personal Shopper
Walmart
Miami
02.2022 - 12.2025
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Continuously streamlined processes to make work faster and more efficient
- Assumed management and leadership responsibilities within the team
- Tracked substitutions and informed customers of changes.
- Collaborated with store teams to ensure accurate inventory management.
- Trained new team members on online shopping processes and tools.
- Resolved customer inquiries and concerns through effective problem-solving skills.
Construction Worker
George and George Construction
06.2019 - 08.2019
- Collected and disposed of worksite debris to enhance safety conditions.
- Transported and organized materials and tools for efficient worksite operations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Contributed to timely renovations of various structures, ensuring project deadlines were met.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.'
Education
Associate of Arts - Music Composition
Miami Dade College
Miami, FL12.2026
GED -
Antigua State College
Golden Grove, St. John's, Antigua 08.2020
High School Diploma -
Antigua Grammar School
Old Parham Road, St. John's, Antigua 06.2018
Skills
- Customer service expertise
- Call center operations
- Appointment scheduling
- Sales proficiency
- Problem resolution
- Inventory control
- Communication skills
- Analysis and comprehension
- Office Suite proficiency
- Staff training
- Team-oriented and dependable
- Professional telephone demeanor
Accomplishments
- Resolved product issue through consumer testing.
- Achieved decreases in wait times by adjusting directives to match the capacity that the storefront could handle.
- Implemented ideas which were adopted into company policy which improved organizational efficency
- 2024 Emmy Award winner with Miami Dade College - https://www.youtube.com/watch?v=OVkYLu1zlvs
About Myself
My work ethic is unmatched along with my ability to learn and adapt quickly to any situation. I study and play music professionally. I have always enjoyed music in video games and animated media. Learning the thought process of the various composers has always brought me enjoyment. I try to emulate and adapt some of these techniques and ideas into my own style.
Hobbies and Interests
Music production
Gaming
Coding
Technology
Animation
Law and Politics
Literature
History
Timeline
Customer Service Representative
RemX
12.2025 - 01.2026
Online Personal Shopper
Walmart
02.2022 - 12.2025
Construction Worker
George and George Construction
06.2019 - 08.2019
Associate of Arts - Music Composition
Miami Dade College
GED -
Antigua State College
High School Diploma -
Antigua Grammar School