Yendis Malloy
Bear,DE
Summary
Dedicated professional with a proven track record at HSBC Bank, excelling in customer service and data analysis. Expert in streamlining operations and enhancing team productivity through effective communication and collaboration. Skilled in Microsoft Office and adept at managing transactions, consistently achieving high customer satisfaction levels without exceeding a 55-word limit.
Overview
18
18
years of professional experience
Work History
Store Operations Associate
Wawa Food Markets
06.2023 - 12.2023
- Streamlined store operations by maintaining inventory accuracy and organization throughout the store.
- Conducted regular price audits to ensure pricing accuracy, reducing errors and improving customer trust.
- Collaborated with team members to complete tasks efficiently, enhancing overall store productivity.
- Fostered positive relationships with vendors through respectful interactions during merchandise deliveries and order inquiries.
Various Banking/Loan Institutions Customer Service
HSBC Bank,CitiGroup Bank, Philip & Cohen
01.2006 - 07.2022
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
Education
Associates - Airline Travel Specialist
International Air And Hospitality Academy
Vancouver, WA06.2019
Skills
Ability to type 45 wpm
Transaction processing
Inbound/outbound calls
Customer service
Data collection & Analysis
Team Building
Computer Applications -Microsoft office,Excel,Powerpoint
Timeline
Store Operations Associate
Wawa Food Markets
06.2023 - 12.2023
Various Banking/Loan Institutions Customer Service
HSBC Bank,CitiGroup Bank, Philip & Cohen
01.2006 - 07.2022
Associates - Airline Travel Specialist
International Air And Hospitality Academy
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