Yeney Hernandez
Hialeah,FL
Summary
To strike a balance between aggressively selling products or services and providing world-class customer service.
Overview
8
8
years of professional experience
Work History
Customer Service Sales Representative
Adornus
Doral, FL
07.2022 - 08.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Conducted product demonstrations, educating customers and stimulating interest.
- Assisted in training of new hires, sharing best practices and company policies.
Billing Customer Service Representative
MVC Transportation
Doral, FL
08.2016 - 08.2021
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Streamlined billing processes for improved efficiency and reduced errors.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Conducted regular audits of billing records to identify potential areas for improvement or error correction.
BOOKKEEPING
anybody drives
01.2018 - 08.2021
- Maintain an accurate record of financial transactions
- Update and maintain the general ledger
- Reconciliation of entries into the accounting system
- Account reconciliation to assert the accuracy of transactions
- Monitor any variances from the projected budget
customer service representive
inktels
08.2015 - 01.2018
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Call clients and customers to inform them about the company’s new products, services and policies
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company site or using the products or services
Education
Bachelor - Accounting And Finance
Miami Dade College
Miami, FLHigh School -
hialeah Gardens senior high
Hialeah, FL06.2014
Skills
- Goal-Oriented
- Call center experience
- Incoming Call Management
- Customer Complaint Resolution
- Account Management
- Fluent in Multiple Languages
- Email management
- Excellent Communication
- Time Management
- Problem-Solving
- Multitasking Abilities
- Teamwork and Collaboration
- Organizational Skills
References
- Marta Ramirez, 786-440-0724
- Nolvin Castellon, 786-212-0576
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Sales Representative
Adornus
07.2022 - 08.2023
BOOKKEEPING
anybody drives
01.2018 - 08.2021
Billing Customer Service Representative
MVC Transportation
08.2016 - 08.2021
customer service representive
inktels
08.2015 - 01.2018
High School -
hialeah Gardens senior high
Bachelor - Accounting And Finance
Miami Dade College