Yenifer Amaya
Phoenix,AZ
Summary
Lead Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
The Joint Chiropractic
Avondale , Arizona
07.2019 - 01.2025
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained an organized filing system of confidential patient information in accordance with company policy.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Educated patients about plans and services offered by the company.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements in a busy setting.
- Provided customer service to ensure satisfaction.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer inquiries and complaints.
Customer Service Cashier
Newport Cleaners
Tolleson, Arizona
01.2016 - 01.2019
- Established or identified prices of services and tabulated bills with optical price scanners and cash registers.
- Addressed customer questions and concerns regarding products and services.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Kept business entrances clean, tidy and professional in appearance.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Education
Certified Medical Assistant - Medical Assistant
Arizona College
Glendale, AZ02-2020
High School Diploma -
Trevor G. Browne
Phoenix, AZ05-2019
Skills
- Multitasking
- Phone etiquette
- Reception desk management
- Exceeds sales goals
- Communication skills
- Time management
Languages
Spanish
Full Professional
Accomplishments
- Employee of the year
- Leadership role
- Top sales performance
Certification
- Medical Assistant Certification
References
References available upon request.
Timeline
Receptionist
The Joint Chiropractic
07.2019 - 01.2025
Customer Service Cashier
Newport Cleaners
01.2016 - 01.2019
Certified Medical Assistant - Medical Assistant
Arizona College
High School Diploma -
Trevor G. Browne