Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yenifer Cea

Hempstead,NY

Summary

Dynamic receptionist with proven expertise at Raimbow Carwahs, enhancing office efficiency through exceptional organization and communication skills. Improved customer service ratings by 20% at First Class Car CW, leveraging active listening and problem-solving abilities. Skilled in appointment scheduling and multi-line telephone operation, consistently delivering quality service and fostering positive client relations.

Overview

7
7
years of professional experience

Work History

Receptionist

Raimbow Carwahs
11.2022 - Current
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Managed incoming calls, directing inquiries to appropriate personnel.
  • Maintained organized front desk area, enhancing overall office efficiency.
  • Scheduled appointments and coordinated meetings for staff members.
  • Processed mail and deliveries, facilitating timely communication flow.
  • Utilized office management software for appointment scheduling and record keeping.
  • Supported administrative tasks, contributing to team productivity and organization.
  • Assisted in maintaining inventory of office supplies, ensuring availability for daily operations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.

Costumer Service

First Class Car CW
06.2018 - 02.2022
  • Provided attentive customer service, addressing guest concerns promptly and professionally.
  • Improved customer service ratings and accurately solved problems using active listening and customer service skills.
  • Provided exceptional customer service and consistently performed .
  • Developed and implemented strategies to deliver quality customer service.
  • Implemented feedback mechanisms, enabling continuous improvement in customer service.

Education

GED -

Hempstead High School
Hempstead, NY

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Mail handling
  • Multi-line telephone operation
  • Documentation and reporting

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Receptionist

Raimbow Carwahs
11.2022 - Current

Costumer Service

First Class Car CW
06.2018 - 02.2022

GED -

Hempstead High School

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