Yenifer Moncivais
Summary
Offering detail-oriented approach and commitment to patient care, eager to learn and develop in medical environment. Brings foundational understanding of medical terminology and electronic health records, with readiness to quickly acquire additional knowledge. Ready to use and develop skills in patient interaction and administrative support in Clinical Psychologist role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Moreau Orthopedics
Laredo, TX
04.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Receptionist
International Forwarder of Laredo
Laredo, TX
07.2021 - 01.2022
- Answering incoming calls providing operation hours, answering client questions or concerns
- Greeting incoming visitors and attending to their needs
- Keeping track of incoming and outgoing trailers and loads
- Printing and developing paperwork required for imports and exports
- Developing Microsoft Word, PowerPoints, and Excel documents to keep track of all imports and exports in detailed form
- Sent emails
- Received incoming packages
Server
The Laredo Country Club
Laredo, TX
05.2021 - 06.2021
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Collaborated with host, bus person and cook to serve up food and beverage options
- Arranged table settings with fresh tablecloths, tableware and flowers to create appealing tables
- Provided exceptional service to high volume of daily customers
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Explained menu options to guests, offered suggestions and took orders for food and beverage
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spilling
Sales Associate
Orangetheory Fitness
Laredo, TX
08.2020 - 12.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Built trusting relationships with customers by making personal connections
- Sold various products by explaining unique features and educating customers on proper application
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Answered incoming telephone calls to provide store, products and services information
Sales Associate
Pichardo's Men's Wear
Laredo, TX
06.2019 - 03.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Assisted customers by finding needed items and checking inventory for items at other locations
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Processed orders through system and coordinated product deliveries
- Sold various products by explaining unique features and educating customers on proper application
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
Cashier
Altitude Trampoline Park
Laredo, TX
05.2016 - 10.2016
- Assisted with purchases, locating items and signing up for rewards programs
- Helped customers find specific products or areas, answered questions and offered advice
- Read weekly sales inserts and monitored price changes
- Processed customer payments quickly and returned exact change and receipts
- Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Worked closely with front-end staff to assist customers
- Welcomed customers, offering assistance to help register or assist them with any service of their need
- Answered telephone to provide establishment information and take party reservations
- Helped to plan and execute parties for more than 50 guests, including coordinating menus and preparing tables
- Supervised activities of dining room to maintain service levels and support guest needs
- Managed guest expectations by relaying information regarding hours, wait times and specials
- Scheduled reservations
Education
BA - Psychology
Texas A&M International University
Laredo, TX12.2023
High School Diploma -
John B. Alexander High School
Laredo, TX06.2018
Skills
- Medical terminology knowledge
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Organization skills
- Time management
- Telephone skills
- Customer and client relations
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Teamwork and collaboration
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Money handling
- Patience and empathy
Certification
- Dental Assisting National Board's Certified Dental Assistant (CDA)- Dental Assisting National Board.
- Basic Life Support Certification (BLS)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
Moreau Orthopedics
04.2024 - Current
Receptionist
International Forwarder of Laredo
07.2021 - 01.2022
Server
The Laredo Country Club
05.2021 - 06.2021
Sales Associate
Orangetheory Fitness
08.2020 - 12.2020
Sales Associate
Pichardo's Men's Wear
06.2019 - 03.2020
Cashier
Altitude Trampoline Park
05.2016 - 10.2016
High School Diploma -
John B. Alexander High School
BA - Psychology
Texas A&M International University