Yenifer Velazquez
Richmond,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Leasing Consultant
BGSF
Houston, TX
10.2024 - Current
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Entry Level Leasing Experience
- Conducted informative and personalized tours, resulting in new leases.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Detailed application requirements and answered questions from prospective tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Updated resident data into property management software system daily.
Customer Service Representative
Soria Brothers Dumping LLC
Houston, TX
02.2023 - Current
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- An enthusiastic team player with a strong work ethic and problem-solving skills, seeking a management position with a well-developed company to provide leadership and maintain high standards.
- Provide direct assistance and reporting to managers.
Floral Specialist
Whole Food Market
Houston, TX
01.2012 - 12.2019
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Maintained accurate records of sales transactions using point-of-sale software systems.
- Created attractive displays to showcase floral arrangements for customers.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Tracked stock levels and identified opportunities for replenishment when necessary.
- Performed daily maintenance tasks such as sweeping floors, dusting shelves and cleaning display cases.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Processed payments including cash, credit cards and checks according to company policies.
- Provided advice on flower selection and care.
- Greeted customers in a friendly manner to ensure satisfaction with their experience.
Education
High School Diploma -
Southwest Academy
Houston, TX01-2012
Skills
- Customer service
- Skilled multi-tasker
- Customer relations
- Professional, well-organized, detail-oriented, with a high standard of work ethics
- Self-starter, self-motivated, driven, and independent worker and team player who motivates others
- Always eager and willing to learn more
- Can speak, read, and write in Spanish
- Proficient in Microsoft Office, including Excel, PowerPoint, Word, and Outlook
- Excellent verbal and written communication skills
Certification
- Leasing 101 -November 13, 2024
Timeline
Leasing Consultant
BGSF
10.2024 - Current
Customer Service Representative
Soria Brothers Dumping LLC
02.2023 - Current
Floral Specialist
Whole Food Market
01.2012 - 12.2019
High School Diploma -
Southwest Academy