Experienced & organized banking professional with financial and customer service knowledge from fast-paced bank environment. Pursuing opportunities to learn new skills and contribute to group success. Dedicated to customer satisfaction while meeting ambitious sales goals.
Hi, I’m
Yenisa Defex
Haverhill,Massachusetts
Summary
Overview
4
years of professional experience
Work History
TD Bank
Bank Teller
11.2021 - Current
Job overview
- Always lead team with completed referrals, sales, and customer satisfaction ratings.
- Awarded MVP
- Highest teller pace & volume, for 3 quarters
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Identified sales opportunities and referred customers to branch partners in financial services.
Target
Specialty Sales/Beauty Consultant Sales Representative
10.2019 - 10.2021
Job overview
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Northern Essex Community CollegeHaverhill, MA
Bachelors of Mathematics
2026
University Overview
Haverhill High SchoolHaverhill, MA
High School Diploma
05.2019
University Overview
Ranked in top 3% of English Language Arts MCAS scores, scoring a 297
Skills
- Public Speaking Expert
- Excels in Math
- Familiar With Office 360
- Communication
- Money Handling
- Strategy Planning
- Active & Fast Learner
- Adaptable
- Origination
- Positivity
Timeline
Bank Teller
TD Bank
11.2021 - Current
Specialty Sales/Beauty Consultant Sales Representative
Target
10.2019 - 10.2021
Northern Essex Community College
Bachelors of Mathematics
Haverhill High School
High School Diploma
Similar Profiles
Samiul ShaownSamiul Shaown
Product Operations Lead at TD Insurance, TD BANK GROUPProduct Operations Lead at TD Insurance, TD BANK GROUP
Ashley WidermanAshley Widerman
Team Manager II at TD Auto Finance, TD Bank NATeam Manager II at TD Auto Finance, TD Bank NA
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Samiul ShaownSamiul Shaown
Product Operations Lead at TD Insurance, TD BANK GROUPProduct Operations Lead at TD Insurance, TD BANK GROUP
Ana OliveroAna Olivero
CNA at Hanna DustinCNA at Hanna Dustin