Yenisel Leguina
Miami
Summary
Resourceful rural carrier with specialized knowledge in sorting and delivering mail with the United States Postal Service. Possess strong organizational skills, the ability to work independently, and detail-oriented. Skilled in inventory management and multilingual communication, consistently exceeding service goals and enhancing customer satisfaction. Dynamic professional with a proven track record at Universal Orlando Resorts, excelling in customer service, payment processing, and the opening and closing process.
Overview
8
8
years of professional experience
Work History
Rural Carrier
United State Postal Service
Clermont
10.2018 - 01.2025
Sorted and organized mail and packages for efficient daily dispatch. Maintained a 98% on-time delivery rate while managing a diverse range of delivery routes, providing excellent customer service by assisting residents with inquiries and resolving delivery issues.
Sales Representative and Customer Service
Universal Orlando Resorts
Orlando
01.2017 - 09.2018
- Collected credit card and cash payments to complete transactions for customer orders.
- Performed daily opening and closing duties such as counting money, balancing cash drawers, and organizing paperwork.
- Maintained accurate records of transactions for inventory purposes.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Course - Intermediate English And QuickBooks Courses
Miami Dade College
Miami, FL10-2016
Associate of Science - Accounting And Auditing
University of Central America
Nicaragua 09-2015
Certificate of Technical Studies - Accounting
Emit Feltrinelli
Milan, Italy07-2011
Skills
- Customer service and multilingual communication
- Package handling and mail sorting
- Payment processing and data entry
- Reliable and responsible
- Order processing and inventory management
- Time management
- Excellent communication skills
Languages
Spanish
Native/ Bilingual
Italian
Professional
English
Full Professional
Timeline
Rural Carrier
United State Postal Service
10.2018 - 01.2025
Sales Representative and Customer Service
Universal Orlando Resorts
01.2017 - 09.2018
Course - Intermediate English And QuickBooks Courses
Miami Dade College
Associate of Science - Accounting And Auditing
University of Central America
Certificate of Technical Studies - Accounting
Emit Feltrinelli
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