Summary
Work History
Education
Skills
Languages
Timeline
Generic

Yenisvel Besada Gonzales

Austin

Summary

Demonstrated proficiency in customer service through effective communication and relationship-building, addressing customer inquiries and resolving complaints in a timely manner. Managed cashier responsibilities, ensuring accurate transaction processing and maintaining a balanced cash drawer. Organized merchandise for efficient retrieval during checkout, contributing to a streamlined shopping experience. Engaged with customers via phone to provide information on product availability and store locations, enhancing overall customer satisfaction.

Work History

Customer Service Representative

Kalahari Resorts & Conventions
Austin
  • Provided excellent service by responding to customer needs and fostering positive relationships.
  • Handled cashier duties by managing transactions and maintaining a balanced cash drawer.
  • Processed customer transactions efficiently while maintaining accuracy and professionalism.

Customer Service Cashier

Amazon
Austin
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Hotel Manager

Owner Operator Independent
Cienfuegos Cuba
  • Oversaw hotel ownership and operations, achieving optimal guest satisfaction.
  • Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
  • Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
  • Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
  • Handled guest complaints professionally and efficiently.
  • Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
  • Managed budgeting processes including forecasting revenues and expenses for the hotel.
  • Maintained high standards of quality control, hygiene, health and safety.
  • Developed strategic plans for increasing occupancy rates and improving overall profitability.

Education

Bachelor of Arts - Business Administration And Management

Carlos Rafael Rodriguez Universidad
Cienfuegos Cuba

Skills

  • Cash handling
  • Inventory management
  • Sales analysis
  • Customer service
  • Customer relationship management
  • Quality control
  • Problem solving
  • Attention to detail
  • Appointment scheduling

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Kalahari Resorts & Conventions

Customer Service Cashier

Amazon

Hotel Manager

Owner Operator Independent

Bachelor of Arts - Business Administration And Management

Carlos Rafael Rodriguez Universidad

Similar Profiles

CREATE PROFILE
Yenisvel Besada Gonzales