Yenneidy Molina
Plano,TX
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Sodexo Magic
Plano, TX
09.2023 - 02.2025
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Processed credit card transactions accurately and efficiently.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Crew Leader
McDonald's
Allen, Texas
09.2022 - 12.2023
- Trained new hires on job duties, safety protocols, and company policies.
- Ensured compliance with all health and safety regulations.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Developed work schedules to ensure adequate staffing levels.
- Investigated any accidents or incidents that occurred on the job site; implemented corrective actions where appropriate.
- Participated in hiring process for new employees; conducted interviews and reference checks as needed.
Assistant Store Manager
The rinconcito of case
Peru, Lima
07.2019 - 05.2021
- Supervised cash handling processes to ensure accuracy of transactions.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Trained new employees on store policies, procedures and customer service standards.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Education
Culinary Degree - Culinary Studies
Centro Gastronómico De Alta Cocina “Jesús Sánchez”
Venezuela10-2018
Some College (No Degree) - Business Administration
Sise University
Peru, LimaEnglish Course -
Icpna
Peru, LimaSkills
- Order coordination
- Lot maintenance
- Stress management
- Attention to detail
- Customer satisfaction
- Cash handling expertise
- Product knowledge
- Refund handling
- Account management
- Time management
- Customer relationship management (CRM)
- Telephone management
- Customer focus
- Patience and composure
- Guest services
- Customer service
- Phone etiquette
- Merchandise restocking
- Customer inquiries
- Payment processing
- Positive and professional
- Reliability and punctuality
- Product recommendations
- Up-selling techniques
- Financial overage analysis
- Basic math
- Adaptability and flexibility
- Multitasking and organization
Timeline
Customer Service Cashier
Sodexo Magic
09.2023 - 02.2025
Crew Leader
McDonald's
09.2022 - 12.2023
Assistant Store Manager
The rinconcito of case
07.2019 - 05.2021
Culinary Degree - Culinary Studies
Centro Gastronómico De Alta Cocina “Jesús Sánchez”
Some College (No Degree) - Business Administration
Sise University
English Course -
Icpna