Yenny Perez
Santa Ana,CA
Summary
Dynamic Sales Associate with a proven track record at Home Depot, excelling in customer engagement and relationship building. Recognized for enhancing customer satisfaction through exceptional service and effective cash handling. Adept at merchandising and teamwork, consistently contributing to store success and fostering a welcoming shopping environment.
Overview
18
18
years of professional experience
Work History
Sales Associate
Home Depot
Santa Ana, CA
10.2021 - Current
- Assisted customers in locating products and provided product knowledge to enhance shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Collaborated with team members to restock inventory and manage product placement on shelves.
- Handled customer inquiries and resolved issues promptly to foster positive relationships.
- Participated in training sessions to learn about new products and store policies effectively.
- Supported seasonal promotions by setting up displays and distributing marketing materials throughout the store.
- Monitored stock levels and reported shortages to management for timely replenishment decisions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Sales Associate
Stagmi
Santa Ana, CA
01.2019 - 02.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Cashier
Northgate Gonzlez Markets
Santa Ana, CA
01.2018 - 02.2019
- Implemented inventory checks during shifts to assist in minimizing stock discrepancies at register.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Cashier
Superior Grocers
Santa Ana, CA
01.2018 - 12.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
- Handled cash management responsibilities, including balancing registers at end of shifts.
- Addressed customer concerns promptly, ensuring satisfaction and fostering repeat business.
- Trained new cashiers on operational processes and customer service standards to improve team performance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Olive Garden
Santa Ana, CA
01.2008 - 02.2014
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
- Handled cash management responsibilities, including balancing registers at end of shifts.
- Addressed customer concerns promptly, ensuring satisfaction and fostering repeat business.
- Trained new cashiers on operational processes and customer service standards to improve team performance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
No Degree - I’m Don’t Finish My High School But I Am Doing
Century High School
Santa Ana, CASkills
- Merchandising
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Relationship building
Outgoing personality
Cash handling
Money handling
Flexible schedule
Verbal/written communication
Cash register operation
Stocking and receiving
Cash handling accuracy
Client service
Product sales
Customer needs assessment
POS system operation
Upselling
Guest relations
Merchandise display
Product recommendations
Self-checkout assistance
Friendly and outgoing
Customer engagement
Task prioritization
Merchandising
Timeline
Sales Associate
Home Depot
10.2021 - Current
Sales Associate
Stagmi
01.2019 - 02.2020
Cashier
Northgate Gonzlez Markets
01.2018 - 02.2019
Cashier
Superior Grocers
01.2018 - 12.2018
Cashier
Olive Garden
01.2008 - 02.2014
No Degree - I’m Don’t Finish My High School But I Am Doing
Century High School