YENSSY GONZALEZ
San Jose,CA
Summary
Enthusiastic Assistant Store Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
FedEx Office
San Jose, CA
03.2022 - Current
- Trained staff associates to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff, enabling them to improve skills, and achieve daily objectives.
Retail Assistant Manager
T-Mobile
San Jose, CA
12.2017 - 12.2021
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Trained employees in suggested selling and merchandising techniques to obtain monthly sales quotas.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Recruiting Manager
Tragon Research
Redwood Shores, CA
05.2014 - 09.2017
- Managed recruitment team and educated and mentored new advisors.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates for paid market research.
- Adhered to federal and state guidelines and managed payroll and benefits for over 10 employees.
- Effectively managed assigned cases, collecting and documenting details using internal RedJade software.
- Established relationships and touch points with clients to promote retention.
- Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Customer Service Representative
Amerimark
Cleveland, OH
12.2012 - 08.2013
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Education
No Degree - General Studies
Foothill College
Los Altos, CASkills
- Coaching and Mentoring
- Retail Operations
- Sales Tracking
- Business Leadership
- Customer Service
- Goals and Performance
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
FedEx Office
03.2022 - Current
Retail Assistant Manager
T-Mobile
12.2017 - 12.2021
Recruiting Manager
Tragon Research
05.2014 - 09.2017
Customer Service Representative
Amerimark
12.2012 - 08.2013
No Degree - General Studies
Foothill College