Yensy Baldera

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Sells Money order, pay bills, wire transfer, check cashing.

• Worked front counter, drive-thru and other areas.
• Collaborated with team members to complete orders.
• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Operated cash register to ring up final bill and process various forms of payment.

• Assisted clients with credit applications, guiding them through the process from initial inquiry to loan approval.

• Increased cross-selling opportunities through identifying clients" needs and recommending appropriate banking products.

• Job description: Opening accounts, certifying investments, issuing personal loans, vehicle and mortgage loans, credit cards, among others.