Yensy Fuentes
Pompano Beach,FL
Overview
8
8
years of professional experience
Work History
Property Damage Coordinator
Kanner & Pintaluga
07.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Appointment Coordinator
AutoNation
02.2020 - 07.2023
- Scheduled appointments for customers in person or over telephone.
- Called and rescheduled appointments for clients.
- Assessed customer needs and responded to customer emails and calls.
- Directed telephone calls to appropriate parties.
Waitress
La Bamba
02.2016 - 07.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Deerfield Beach High
Deerfield Beach, FL06.2015
Skills
- Root Cause Analysis
- Regulatory Compliance
- Grievance Resolution
- Microsoft Office
- Data Entry
- Customer Relationship Management
- Understanding Customer Needs
- Organizational Systems
Languages
Spanish
Native or Bilingual
Timeline
Property Damage Coordinator
Kanner & Pintaluga
07.2023 - Current
Appointment Coordinator
AutoNation
02.2020 - 07.2023
Waitress
La Bamba
02.2016 - 07.2017
High School Diploma -
Deerfield Beach High
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