Yentl Frazier

• Verified caller identity and patient relationship using two identifiers to ensure HIPAA compliance before discussing protected health information.
• Registered and updated patient records in the EHR, including demographics, guarantor details, emergency contacts, language services, disabilities, and other special needs.
• Coordinated patient scheduling by selecting appropriate providers, appointment templates, and time slots while adhering to provider guidelines and patient preferences.
• Resolved scheduling alerts and registration issues to ensure accurate appointments and compliance with provider template rules.
• Collected and verified insurance information, initiated eligibility checks, and communicated patient financial responsibilities when non-contracted or special coverage (e.g., VA, Worker’s Compensation, self-pay) was identified.
• Managed and prioritized referral and scheduling worklists (emergent, urgent, routine), including faxed referrals, internal provider requests, rescheduling due to provider changes, and sooner appointment requests.
• Facilitated patient access to care by coordinating referrals, initiating financial review workflows, and tracking approvals prior to scheduling appointments.
• Engaged patients through multiple communication channels (phone, patient portal, email) to schedule, reschedule, and provide appointment instructions while maintaining high service and quality standards.

Check-in patient upon arrival in the practice.

Identify correct patient information in Maestro Care.

Verify patient demographic data.

Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit.

Present and educate patients on required forms and obtain signature as required by policy and procedure.

Completes all Maestro Care check-in files and manage all appropriate alerts.

Collect and post co-payments and balances on accounts due.

Copy, file and distribute insurance cards as indicated by procedure. Coordinate all labs/procedures as requested. Maintain private physician office charts.

Monitored shrink and ensured that inventory and moneys were accounted for; provided coaching for associates to recognize and prevent loss

Communicated all cash variances to the Customer Service Manager and researched over/short discrepancies

Coordinated breaks for cashiers while maintaining sufficient coverage at registers, optimizing workflow without sacrificing customer care.

Provided backup support during high traffic periods by stepping into cashier roles when necessary.

Trained team members on cash register operation and cash handling, also mentoring junior cashiers with comprehensive training and ongoing guidance, boosting team performance

Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Performed store opening, closing, and shift-change actions and balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.

Processed medical records requests from outside providers according to facility, state, and federal law.

Printed and photocopied documents to provide patients with copies of medical records.

Responded to patient inquiries to provide information and details of medical records.

Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.

Reviewed charts and flagged incomplete or inaccurate information. Updated patient records with new information to keep data current and accurate.

Held responsible for the daily opening and closing procedures of the office

Welcomed all patients and visitors by greeting them in a pleasant, professional manner

Answered telephones; responded to inquiries; resolved issues; scheduled patient appointments.

Collected co pays and balance total finances of the office on a daily basis.

Assisted patients with the completion of all necessary forms

Protected patient privacy by adhering to the HIPAA confidentiality guidelines.

Maintained daily operations of the office by following standard policies and procedures