Yeny Labra Hernandez
Chicago,IL
Summary
Dedicated and energetic individual with a proven ability to provide excellent customer service, resolve concerns, and build positive relationships. Experienced working in fast-paced settings requiring attention to detail, teamwork, and effective communication. Bilingual in English and Spanish and eager to bring strong administrative and customer support skills to a Front Desk Receptionist position.
Overview
7
7
years of post-secondary education
4
4
years of professional experience
Work History
Store Associate
Aldi
Cicero, Illinois
07.2025 - Current
- Provide friendly and professional customer service in a high-volume retail environment.
- Operate cash registers and accurately process cash, credit, debit, and EBT transactions.
- Assist customers with questions, product locations, and issue resolution.
- Maintain organized and well-stocked sales floors while ensuring store cleanliness.
- Work efficiently in a fast-paced team environment to meet daily operational goals.
- Handle multiple responsibilities simultaneously while maintaining accuracy and professionalism.
Mail Sorter
Executive Mailing Services
Palos Hills, USA
05.2022 - 03.2025
- Bundled, labeled, and sorted mail according to destination and delivery deadlines.
- Prepared mail for transportation and distribution.
- Collaborated with team members during high-volume mailing periods.
- Operated mailing equipment safely and according to company procedures.
- Identified and resolved equipment issues to maintain workflow efficiency.
- Monitored production lines and assisted in maintaining quality standards.
Education
Associate in Arts -
Harold Washington College
Chicago, IL 08.2018 - 05.2021
High School Diploma -
Thomas Kelly College Preparatory High School
Chicago, IL 08.2014 - 06.2018
Skills
- Customer service
- Cash Handling and Transaction Processing
- Bilingual Communication (English and Spanish)
- Microsoft Office (Word, PowerPoint)
- Google Workspace (Docs, Sheets, Slides)
- Multitasking and Time Management
- Organization and Attention to Detail
- Team Collaboration
- Time management
- Flexible schedule adaptability
Language Competencies
- English, native language
- Spanish, fluent (speaking, reading, writing)
Timeline
Store Associate
Aldi
07.2025 - Current
Mail Sorter
Executive Mailing Services
05.2022 - 03.2025
Associate in Arts -
Harold Washington College
08.2018 - 05.2021
High School Diploma -
Thomas Kelly College Preparatory High School
08.2014 - 06.2018