Yer Yang
Saint Paul,MN
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
Work History
Account Manager
Computershare Trust
Saint Paul, Minnesota
06.2021 - Current
- Provided technical assistance during product demonstrations or presentations.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Reduced process lags by training employees on best practices and protocols.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
- Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.
Securities Admin Service Analyst 4
Wells Fargo
Minneapolis, Minnesota
02.2019 - 06.2021
- Evaluated current systems for efficiency enhancements based on user feedback.
- Collaborated with team members on various projects such as system upgrades or new product launches.
- Directed daily operations of departments, coordinating interdepartmental project activities.
- Participated in training sessions related to product updates, software upgrades.
- Created detailed reports of all problem resolutions for future reference by customers or colleagues.
- Provided feedback on quality assurance initiatives aimed at improving overall service levels.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked effectively in team environments to make the workplace more productive.
Securities Admin Service Analyst 3
Wells Fargo
Minneapolis, MN
02.2018 - 02.2019
- Tracked project costs and status, reported on risks and made recommendations on corrective actions.
- Researched problems using available resources including knowledge bases and online forums.
- Developed an understanding of company products and services as well as competitor offerings in order to effectively respond to customer inquiries.
- Documented processes and procedures for handling common customer inquiries and requests.
- Responded promptly to customer inquiries via phone, email, chat, and other communication channels.
- Collaborated with team members on various projects such as system upgrades or new product launches.
- Established strong relationships with customers through courteous communication and timely responses.
- Implemented process changes designed to reduce costs while maintaining high quality standards.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Created test cases and scenarios for documentation and root cause analysis of bugs.
- Coordinated and conducted special analytical studies and projects to improve programmatic operations.
- Evaluated current systems for efficiency enhancements based on user feedback.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Securities Admin Service Analyst 2
Wells Fargo
Minneapolis, MN
02.2016 - 02.2018
- Collaborated with team members on various projects such as system upgrades or new product launches.
- Responded promptly to customer inquiries via phone, email, chat, and other communication channels.
- Implemented process changes designed to reduce costs while maintaining high quality standards.
- Researched problems using available resources including knowledge bases and online forums.
- Evaluated current systems for efficiency enhancements based on user feedback.
- Participated in training sessions related to product updates, software upgrades.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed routine maintenance and repair.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked with cross-functional teams to achieve goals.
- Conducted testing of software and systems to ensure quality and reliability.
- Coordinated and conducted special analytical studies and projects to improve programmatic operations.
Education
High School Diploma -
Arlington Senior High
Saint Paul, MN06-2002
Some College (No Degree) - Business
National American University
Roseville, MNSkills
- Account development
- Converting leads
- Lead prospecting
- Market forecasting
- Needs analysis
- Account oversight
- Account management
- Documentation and reporting
- Cross-functional collaboration
- Team Training
- Verbal and written communication
Timeline
Account Manager
Computershare Trust
06.2021 - Current
Securities Admin Service Analyst 4
Wells Fargo
02.2019 - 06.2021
Securities Admin Service Analyst 3
Wells Fargo
02.2018 - 02.2019
Securities Admin Service Analyst 2
Wells Fargo
02.2016 - 02.2018
High School Diploma -
Arlington Senior High
Some College (No Degree) - Business
National American University