Yerelin Delgado
Albany,NY
Summary
Driven by a results-focused approach, I leveraged my problem-solving and bilingual skills at Ibero American Action League Inc. to enhance case management efficiency and client satisfaction. My leadership at McDonald's led to a notable increase in market share, showcasing my ability to mentor teams and implement innovative strategies for growth.
Overview
5
5
years of professional experience
Work History
Case Manager
Ibero American Action League Inc.
10.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Manager of Sales and Production
McDonald's
08.2019 - 10.2023
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Led a team of sales representatives to exceed quarterly targets, resulting in increased market share.
- Mentored junior team members, fostering their professional development and providing guidance on best practices in sales and production management.
- Increased sales revenue by implementing innovative marketing strategies and building strong customer relationships.
Education
High School -
Albany High School
Albany, NY06.2022
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Positive Attitude
- Email and Telephone Etiquette
- Community Resources
- Fluent Bilingualism
- Spanish/English translation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Manager
Ibero American Action League Inc.
10.2023 - Current
Manager of Sales and Production
McDonald's
08.2019 - 10.2023
High School -
Albany High School
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