Yericdalys Maldonado
Englishtown,NJ
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols and adaptable to new processes and procedures.
Overview
5
5
years of professional experience
Work History
Cashier
CHAMPS
Freehold, New Jersey
11.2024 - Current
- Conducted price checks for special orders or discounts as requested by customers.
- Used suggestive selling techniques to promote add-on sales.
- Answered phone calls to assist customers with questions and orders.
- Worked closely with front-end staff to assist customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Used computer systems to input and retrieve information regarding freight status.
- Managed time effectively to maximize productivity during shifts.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Verified shipping labels as orders came in.
- Used scanners to track parcel information, condition or receipt.
- Checked items against purchase orders to ensure accurate delivery of goods.
- Used boards and pallets to stack freight at designated locations.
Style Team Member
Target
Manalapan, NEW JERSEY
05.2022 - 12.2024
- Adhered to all safety regulations within the workplace such as maintaining a tidy workspace free from tripping hazards.
- Offered assistance throughout the store so customers could easily find what they need.
- Ensured all displays were neat, organized, and aesthetically pleasing.
- Conducted training sessions for new hires on company policies and procedures.
- Provided excellent customer service by answering questions, offering advice, and helping customers find items they were looking for.
- Transported freights using forklifts, pallet jacks and reach trucks.
- Managed time effectively to maximize productivity during shifts.
- Used scanners to track parcel information, condition or receipt.
- Unloaded cargo from trailers using hand-trucks, dollies, carts, pallet jacks.
- Used boards and pallets to stack freight at designated locations.
Brand Ambassador
American Eagle Outfitters, Inc
Freehold, New Jersey
11.2019 - 12.2023
- Engaged with potential customers, providing product information and answering queries.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Promoted positive company image through superior customer service experiences.
- Organized promotional events to introduce new products and services to the public.
- Maintained professionality and efficiency while working closely with leadership.
- Selected accessories such as jewelry, shoes, bags, hats, that complemented looks.
- Consulted with clients on their individual style needs while maintaining a cohesive aesthetic.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered phone calls to assist customers with questions and orders.
- Discounted purchases by scanning and redeeming coupons.
- Worked closely with front-end staff to assist customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained work area and kept cash drawer organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Developed customer service procedures, policies and standards.
- Contributed to a positive customer service experience by providing excellent customer service skills.
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Provided friendly and courteous customer service.
Education
High School Diploma -
Manalapan High School
Manalapan, NJ07-2020
Some College (No Degree) - Nursing
Brookdale Community College
Lincroft, NJSkills
- Drawer balancing
- Returns processing
- Product restocking
- Payment posting
- Customer assistance
- POS system operations
- Order taking
- Professionalism and courtesy
- Organizational growth
- Merchandise restocking
- Order packaging
- Cash handling expertise
- Transaction handling
- Staff training
- Money handling
- Basic math
- Product recommendations
- Cleaning and sanitizing
- Checkout monitoring
- Identification checks
- Team collaboration
- Guest inquiries
- Hospitality and accommodation
- Time management skills
- Cash register operation
- User engagement
- Empathy and patience
- Multitasking and organization
- Employee engagement
- Computer experience: Google, workday, Microsoft
Timeline
Cashier
CHAMPS
11.2024 - Current
Style Team Member
Target
05.2022 - 12.2024
Brand Ambassador
American Eagle Outfitters, Inc
11.2019 - 12.2023
High School Diploma -
Manalapan High School
Some College (No Degree) - Nursing
Brookdale Community College