Yeris Morales
Jacksonville,NC
Summary
Experienced and approachable professional with 10+ years in customer service, intake, and administrative support within fast-paced office settings. Recognized for strong communication, problem-solving, and leadership skills, with a proven track record in managing staff, resolving client concerns, and ensuring accurate documentation. Fully bilingual in English and Spanish, dedicated to providing exceptional service and contributing to organizational success.
Overview
2007
2007
years of professional experience
Work History
Intake Supervisor
Pacin Levine, P.A.
Doral, FL
2013 - 2025
- Trained new staff on intake protocols, fostering a knowledgeable and adaptable team environment.
- Supervised intake process to ensure accurate documentation and compliance with legal standards.
- Developed and implemented standard operating procedures for data entry, improving accuracy and consistency in client records.
- Monitored workflow and client interactions to identify areas for improvement in service quality and responsiveness.
- Collaborated with other departments to improve overall service delivery and client outcomes.
- Maintained a high level of client satisfaction by addressing concerns promptly and professionally.
- Implemented new software solutions to streamline workflow processes, resulting in increased efficiency within the department.
- Served as a liaison between clients and service providers, facilitating communication and collaboration to ensure seamless care coordination.
- Reduced wait times for clients through effective scheduling and staff allocation strategies.
Office Assistant
Miami Dade College
Miami, FL
01.2003 - 01.2007
- Assisted in daily office operations and maintained organized filing systems.
- Coordinated scheduling for meetings and events, ensuring efficient use of resources.
- Supported staff by managing correspondence and responding to inquiries promptly.
- Executed data entry tasks with high attention to detail for accuracy in records.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Newspaper Pre-Inserter
Morales Enterprise Service Corp.
Miami, FL
01.1998 - 01.2001
- Prepared and inserted promotional materials into newspapers.
- Operated inserter machinery to assemble and process printed materials efficiently.
- Conducted quality checks on finished products to ensure adherence to specifications.
- Maintained inventory of supplies, ensuring timely availability for production needs.
Education
Associate of Science - EMT
Miami Dade College
Miami, FL01.2005
High School Diploma - undefined
South Miami Senior High
Miami, FL01.2001
Skills
- Customer Service & Client Relations
- Staff Training & Supervision
- File & Records Management
- Scheduling & Calendar Coordination
- Bilingual: English & Spanish
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Legal/Case Management Software: AIM, TrailWorks, Neos, Hour Track
- Excellent Written & Verbal Communication
- Data entry proficiency
- Staff training and development
- Case management expertise
- Professionalism and ethics
Training
- Quality of Service (Miami Dade College)
- Managing Multiple Priorities (Miami Dade College)
Languages
Spanish
Full Professional
Timeline
Office Assistant
Miami Dade College
01.2003 - 01.2007
Newspaper Pre-Inserter
Morales Enterprise Service Corp.
01.1998 - 01.2001
Associate of Science - EMT
Miami Dade College
High School Diploma - undefined
South Miami Senior High
Intake Supervisor
Pacin Levine, P.A.
2013 - 2025