Yerko Rocha
201 Ray St,TX
Summary
Led initiatives to apply diverse skills in project execution, driving team success. Fostered an environment of innovation to tackle complex problems. Championed high-quality results through strategic collaboration and independent efforts.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Liveops
Los Angeles, CA
12.2024 - 11.2025
- Assisted in training new staff on customer service protocols and system navigation.
- Conducted follow-up calls to customers post-interaction to ensure satisfaction with services provided.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Costumer Service
24 Seven Talent
Los Angeles, CA
11.2023 - 04.2024
- Enhanced attendee experience by providing exceptional customer service during conventions.
- Provided excellent customer service, addressing concerns promptly and professionally.
- Strengthened client relationships, provided exceptional customer service and follow-up.
- Implemented strategies to increase customer service satisfaction ratings.
- Provided sales and customer service assistance to walk-in traffic
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Maximized park attendance by providing excellent customer service to guests.
Solar Panel Technician
Powerful Solar Inc
Los Angeles, CA
11.2021 - 10.2022
- Customer Engagement: Identify and connect with residential and commercial clients through various channels, including cold calls, door-to-door marketing, and pre-set appointments.
- Education and Consultation: Inform clients about the benefits of solar energy, including cost savings, environmental impact, and available incentives such as tax credits.
- Customized Solutions: Assess customer energy needs through site evaluations or energy audits. Recommend tailored solar systems that maximize efficiency and savings.
- Sales Process Management: Prepare proposals, negotiate contracts, and close deals. Provide pricing details, financing options, and after-sales support to ensure customer satisfaction.
- Market Expertise: Stay updated on industry trends, new technologies, and regulatory changes to provide accurate information and maintain credibility.
Houseman
Carneros Resort and Spa
02.2022 - 04.2022
- Assisting common areas, repairing & replacing malfunctioning units Multitask, assistance to guests
Housekeeping
Hawthorn Suites
11.2021 - 01.2022
- Magnificent team indeed Duties cleaning rooms bathroom, vacuum floors, wiping furnitures
- Gaving service to guests to overcome their expectations
Housekeeping
Teddy's Longue Residential
11.2021 - 01.2022
- Cleaning rooms, bathroom, vacuum floors, wiping furnitures ect
- Restocking material for the next day ect
Operator Forklift
Amazon
03.2020 - 12.2020
- Duties load, unload distribute various product as well stocking packages on warehouse
Affiliate marketing Online
Amazon
02.2020 - 10.2020
- Selling products online Manage of Facebook & google ads, funnels - marketing
Real estate agent
Net Home Solutions
Bo
06.2019 - 10.2019
- Marketing for the properties finding new clients, arranging meeting point, offer a entirely service to clients
Operator heavy machinery
Campament Najing
10.2018 - 04.2019
- Grader/Dozer, bulldozer, backhoe Technically my functions were equalize roads, dig ect accorde to machinery
Housekeeping - Receptionist
Hotel Plaza
Bo
03.2018 - 08.2018
- Cleaning Rooms & Bathroom restocking material, amenities ect
- Receptionist: Duties giving information to guests gaving the best performance
Monopol paint
Bo
10.2017 - 12.2017
- Preparation of paints, mixing colors, varnish Exterior interior Organizing & cleaning areas ect
Bartender - Kitchen
Coffee Bar Dali
Bo
07.2017 - 09.2017
- Elaboration of cocktails coffee Ect Preparation fast food (Hamburgers -Pizzas)
- Cleaning areas of my job Leaving Everything clean & order prepared for the next day
- Inventory of drinks & food
Assembly auto parts
Conversions Techno
Bo
04.2017 - 06.2017
- Fixing sits, roofs etc
- Paint on the chassis as well
Marketer
SENGO
Bo
09.2016 - 03.2017
- My duties were selling products perfumes, makeup etc at the same time capacitating new members assisting seminaries, capacitations
Instructor in management types of cuts (Kitchen)
Evangelical Church
Bo
03.2016 - 08.2016
- This was my first job that my church gave me indeed I was the instructor of the kitchen teaching kids ages 7 to 14 types of cuts, vegetables as well in preparations of traditional plates
Education
Bachelor - Forklift Operator
Forklift Academy Inc
San Diego, CA03-2023
Bachelor - Gastronomy and Hospitality
Techinian Institute Infocal
Bo01-2019
Technician - Marketing and finances
SENGO Institute
Bo01-2019
Debutant French -
Alliance French
La Paz, Bo01-2018
Elementary School -
Evangelical Philadelphia
Bo01-2017
Middle School -
Nicholas Murray Butler
Elizabeth, New Jersey01-2007
Skills
- Customer service
- Sales Management
- Problem solving
- Effective communication
- Service improvement
- Customer service and communication skills
- Sales B2B
Languages
French
Professional Working
Timeline
Customer Service Representative
Liveops
12.2024 - 11.2025
Costumer Service
24 Seven Talent
11.2023 - 04.2024
Houseman
Carneros Resort and Spa
02.2022 - 04.2022
Solar Panel Technician
Powerful Solar Inc
11.2021 - 10.2022
Housekeeping
Hawthorn Suites
11.2021 - 01.2022
Housekeeping
Teddy's Longue Residential
11.2021 - 01.2022
Operator Forklift
Amazon
03.2020 - 12.2020
Affiliate marketing Online
Amazon
02.2020 - 10.2020
Real estate agent
Net Home Solutions
06.2019 - 10.2019
Operator heavy machinery
Campament Najing
10.2018 - 04.2019
Housekeeping - Receptionist
Hotel Plaza
03.2018 - 08.2018
Monopol paint
10.2017 - 12.2017
Bartender - Kitchen
Coffee Bar Dali
07.2017 - 09.2017
Assembly auto parts
Conversions Techno
04.2017 - 06.2017
Marketer
SENGO
09.2016 - 03.2017
Instructor in management types of cuts (Kitchen)
Evangelical Church
03.2016 - 08.2016
Bachelor - Forklift Operator
Forklift Academy Inc
Bachelor - Gastronomy and Hospitality
Techinian Institute Infocal
Technician - Marketing and finances
SENGO Institute
Debutant French -
Alliance French
Elementary School -
Evangelical Philadelphia
Middle School -
Nicholas Murray Butler