Yermely Henriquez

Oversaw daily operations, boosting team efficiency and enhancing customer satisfaction.

• Led a team of baristas, ensuring consistent quality and timely service delivery.
• Implemented training programs, reducing errors and improving staff performance.
• Managed inventory, optimizing stock levels and minimizing waste.
• Resolved customer issues promptly, maintaining a positive store environment.
• Led daily store operations during shifts, ensuring efficient workflows and resulting in steady improvements in customer service delivery.
• Coordinated team members to maintain high standards of cleanliness and organizations, fostering a positive environment for both staff and patrons.
• Monitored inventory levels, promptly addressing supply shortages to prevent service disruptions and maintain seamless operations.
• Resolved customer concerns by assessing issues quickly, resulting in increased satisfaction and repeat business.

• Created engaging after-school activities, fostering a supportive environment and sparking students’ interest in learning beyond the classroom.
• Implemented structured routines for homework support, resulting in substantial improvements in student task completion and focus.
• Partnered with colleagues to coordinate group projects, encouraging teamwork and strengthening peer relationships among students.
• Collaborated with fellow teachers to develop interdisciplinary lessons, enriching the overall educational experience for students.

• Prepared and served high-quality beverages efficiently, contributing to substantial improvements in customer satisfaction and repeat business.
• Maintained strict cleanliness and organization of workstations to ensure compliance with health standards and seamless daily operations.
• Collaborated with team members to enhance workflow efficiency during peak service hours.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.