Yerty Mejia
Richmond,VA
Summary
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
1
1
year of professional experience
Work History
Dispatcher Manager
R&G Towing And Recovery
10.2023 - Current
- Enhanced dispatch efficiency by streamlining communication processes and implementing a new routing system.
- Tracked and monitored vehicle performance and maintenance.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Utilized customer feedback to improve customer service.
- Managed customer accounts and invoicing.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Monitored and tracked dispatch communication systems.
- Answered phone calls and responded to customer emails.
Dispatch Manager
Portillos Towing And Recovery
11.2022 - 12.2023
- Monitored and tracked dispatch communication systems.
- Managed customer accounts and invoicing.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Utilized customer feedback to improve customer service.
- Provided customers with information on products and services.
Education
GED -
Sunshine Billingual School
Honduras 07.2014
Skills
- Regulatory Compliance
- Customer Service
- Record Keeping
- Data Analysis
- Organizational Skills
- Effective Communication
- Problem Solving
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher Manager
R&G Towing And Recovery
10.2023 - Current
Dispatch Manager
Portillos Towing And Recovery
11.2022 - 12.2023
GED -
Sunshine Billingual School
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