Yesenia Acosta Gonzalez
Miami,FL
Overview
5
5
years of professional experience
Work History
Las Mercedes Medical Center
Costumer Service
, Fl
08.2022 - 10.2024
- Assisted patients with scheduling appointments and providing general information about the medical center.
- Provided customer service to incoming patients, including answering questions and resolving issues.
- Greeted visitors upon arrival at the medical center and directed them to their intended destinations.
- Verified insurance eligibility prior to treatment or procedure being performed at the medical center.
- Collaborated with other departments within the facility to ensure smooth operations.
- Developed strategies for improving customer service processes within the medical center.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Beraja
Costumer Service
Miami
04.2020 - 08.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Jesús Garay
Cuba 07-2013
Skills
- Insurance Verification
- Data entry expertise
- Patient Care Coordination
- HIPAA Compliance
- Documentation accuracy
- Appointment Scheduling
- Registration management
- Patient check-in
- Work Quality Evaluation
- Registration and Admissions
- Customer Service
- Patient identity verification
Timeline
Las Mercedes Medical Center
Costumer Service
08.2022 - 10.2024
Beraja
Costumer Service
04.2020 - 08.2022
High School Diploma -
Jesús Garay