Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yesenia Alvarez

Dalton,GA

Summary

Dynamic professional with a proven track record at Flaco's Home Remodeling, enhancing service delivery through continuous improvement and strong product knowledge. Excelled in critical decision-making and organizational abilities, significantly reducing errors at Shaw Floors and AAT Transport Inc. Skilled in information security and fostering teamwork, consistently exceed quality assurance standards.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Flaco's Home Remodeling
Dalton, GA
06.2023 - Current
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed over 50 customer calls per day.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

Dye Machine Operator

Shaw Floors
Dalton, GA
06.2020 - 10.2022
  • Reduced errors in material handling by implementing standardized guidelines for sorting fabrics before entering dyeing process.
  • Minimized downtime of dye machines by performing routine cleaning tasks, maintaining clean work environment.
  • Trained new employees on proper machine operation procedures, contributing to supportive work environment focused on teamwork and growth opportunities.
  • Documented production information to record fabric yardage processed, fabric tension and machine speed

Dispatcher

AAT Transport Inc.
Chicago, IL
07.2018 - 06.2020
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Reduced errors in dispatch logs by implementing thorough double-check system for all entries.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Closely monitored dispatch board to triage and prioritize over 40 daily calls

Education

Associate of Applied Science - Business Management

Georgia Northwestern Technical College
Rome, GA
12.2024

Skills

  • Account updating
  • Information Security
  • Paperwork Processing
  • Data Collection
  • Critical Decision-Making
  • Tracking tasks
  • Organizational abilities
  • Quality assurance standards
  • Documentation Management
  • Data Entry

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Flaco's Home Remodeling
06.2023 - Current

Dye Machine Operator

Shaw Floors
06.2020 - 10.2022

Dispatcher

AAT Transport Inc.
07.2018 - 06.2020

Associate of Applied Science - Business Management

Georgia Northwestern Technical College

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Yesenia Alvarez