Summary
Work History
Education
Skills
Languages
Timeline
Generic

Yesenia Alvarez

Hartford,CT

Summary

Dynamic retail professional with proven expertise in customer service and team leadership at Family Dollar. Recognized for enhancing customer relations and mentoring staff, resulting in increased repeat business. Skilled in money handling and problem-solving, consistently delivering exceptional service and maintaining operational excellence.

Work History

Assistant Manager

Family Dollar
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Cashier

Stop and Shop Supermarket
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Education

GED -

Crosby High School
Waterbury Ct

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff supervision
  • Staff management
  • Workload management
  • Retail operations
  • Orientation and training

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Family Dollar

Cashier

Stop and Shop Supermarket

GED -

Crosby High School