Yesenia Alvarez
Houston
Summary
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Fraud Analyst
Global Payments
11.2025 - Current
- Conducted thorough investigations of suspicious accounts and transactions.
- Analyzed transaction data to identify and prevent fraudulent activities.
- Collaborated with cross-functional teams to develop fraud prevention strategies.
- Reviewed customer complaints related to potential fraud incidents for further action.
Disaster Assistance Employee
FEMA
Houston
11.2024 - 07.2025
- Providing immediate aid to individuals and communities affected by a natural disaster
- Coordinating recovery efforts to help people rebuild their lives after a disaster
- Direct customer into the correct and easier way to get the help needed.
Financial Service Representative
World finance
Houston
09.2023 - 10.2024
- Help clients achieve financial security.
- Present products and services via a presentation or slideshow.
- Determine clients' financial needs and areas of improvement.
- Solicit business, authorize loans, and direct the investment of funds, always adhering to Federal and State laws and regulations.
Bank Teller
Wells Fargo
Houston
11.2022 - 07.2023
- Manage customer requests quickly and efficiently, including cashing checks and money orders, depositing and withdrawing cash, checking account balances, and providing account information.
- Detail-oriented Bank Teller with 2 years of experience in cash handling and customer service.
- Skilled in identifying fraudulent activity and resolving.
- Proficient in using banking software and maintaining accurate records, ensuring compliance with industry regulations.
Assistant Store Manager
MELROSE FAMILY FASHIONS
Houston
06.2021 - 08.2022
- Enforced company policies and procedures, enhancing operational standards across departments
- Maintained inventory accuracy through regular stock counts and discrepancy reconciliation
- Delegated daily tasks to team members, improving overall team productivity
Education
High school diploma -
Stephen F Austin High school
Houston, TXSkills
- Customer service
- Time management
- Microsoft excel
- Documentation review
- Bilingual
- Fraud detection
- Communication skills
- Microsoft word
Timeline
Fraud Analyst
Global Payments
11.2025 - Current
Disaster Assistance Employee
FEMA
11.2024 - 07.2025
Financial Service Representative
World finance
09.2023 - 10.2024
Bank Teller
Wells Fargo
11.2022 - 07.2023
Assistant Store Manager
MELROSE FAMILY FASHIONS
06.2021 - 08.2022
High school diploma -
Stephen F Austin High school