Yesenia Vazquez
Santa ana,ca
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Professional with experience in personal injury law, adept at managing case file preparation and client communications. Demonstrated ability to handle client intake, appointment scheduling, and maintain effective correspondence with clients, providers, and insurance adjusters. Proficient in utilizing various software systems including System Sage X3 and Microsoft Office Suite to enhance operational efficiency. Committed to ensuring thorough claims documentation and calendar management to support legal processes.
Overview
11
11
years of professional experience
Work History
Legal Assistant
Sweet James
Irvine, California
01.2026 - Current
- Supported Sweet James personal injury attorneys with case file preparation
- Managed client intake, calls, and appointment scheduling for Sweet James matters
Legal Assistant
DK Law Group
Irvine, California
08.2025 - 01.2026
- Assisted Dk personal injury attorneys in preparing comprehensive case files to facilitate case progression
- Coordinated communication with clients, providers, and insurance adjusters to ensure timely updates on case status
- Supported Sweet James attorneys with client intake and case file preparation.
- Managed litigation calendars, deadlines, and hearing schedules for Sweet James matters.
- Drafted correspondence, pleadings, and legal documents for attorney review.
Insurance claims reporting specialist
AAA
07.2023 - 07.2025
- Managed and processed high volumes of insurance claims accurately and efficiently, contributing to timely resolutions and enhanced customer satisfaction.
- Collaborated with cross-functional teams to investigate claims, verify coverage, and determine liability, which streamlined claim processing time by 20%.
- Utilized advanced claims management software to document and track claim status, ensuring reporting accuracy and adherence to regulatory standards.
Customer Service Clerk
Augusta Utilities
06.2023 - 07.2024
- Delivered exceptional customer service by efficiently handling inquiries, resolving complaints, providing accurate information, and enhancing client satisfaction.
- Collaborated with team members to streamline workflow and improve service delivery, which contributed to increased customer retention and positive feedback.
- Assisted Augusta Utilities customers with billing, payment, and account questions.
- Processed utility payments, receipts, and account adjustments in customer records.
- Updated service orders for water, sewer, and disconnect requests.
Office Supervisor
Matthew Moghadam Allstate Agency
12.2018 - 05.2023
- Supervised and trained administrative staff, promoting collaboration and enhancing productivity.
- Coordinated schedules, meetings, and communications to support executive management and departmental needs.
- Coordinated schedules, meetings, and communications to effectively support executive management and departmental needs.
- Oversaw maintenance of office equipment and facilities, maintaining a safe and functional work environment.
Warehouse Clerk
Devoplus, Inc.
11.2015 - 12.2018
- Performs customer service functions provides information and assistance regarding utility billing, payments, or other issues
- Responded to routine questions and new service requests.
- Sets up new accounts, assists customers in identifying needed services, and provides information regarding services and fees
- Inputs data into a computer system database while creating and updating work orders
- Processed returned mail and performed data entry for accurate record-keeping.
- Discuss adding additional products, increasing premiums, and services, after customer service
- Provide feedback on changes in the marketplace Work with producers to help bring value to their existing book of business and develop new opportunities
- Remediate system issues affecting downstream processing
- Support training and mentoring programs for new employees, team members and cross functional teams
- Help implement and support the corporate strategy and 8-2-5 Marketing Plan
- Perform basic underwriting
- Generate sales report for all employees
- Responded promptly to customer inquiries via telephone, letter, or email.
- Ability to establish priorities and multi-tasked
- Supervised a team of 10+ employees in an office setting, completing tasks efficiently and on time.
- Assisted with warehouse duties and responsibilities including pulling stock, packing product, printing labels and preparing for delivery
- Managed incoming inventory and verified items against shipping documents., managed returns department physically and in system sage X3
- Document Control Revised S.O.P, Forms and Work Instruction according to the new ISO 9001 : 2015 revision
- Draft quality assurance policies and procedures
- Interpret and implement quality assurance standards
- Ensure adequacy of quality assurance standards
- Document internal audits for ISO 9001-2015 and other quality assurance activities
Education
GED -
MAXINE WATER PREPARATION SCHOOL
Skills
- Excellent communication and problem-solving skills
- Prioritize and manage time effectively
- System sage X3
- Excel
- GIS System
- Microsoft Office
- Dedicated to achieving customer and company satisfaction as well as surpassing expectations
- Quick learner
- Word
- PowerPoint
- EnQuestia
- Case file preparation
- Calendar management
- Claims documentation
- Legal correspondence
LANGUAGES
English and spanish fluent Native
Timeline
Legal Assistant
Sweet James
01.2026 - Current
Legal Assistant
DK Law Group
08.2025 - 01.2026
Insurance claims reporting specialist
AAA
07.2023 - 07.2025
Customer Service Clerk
Augusta Utilities
06.2023 - 07.2024
Office Supervisor
Matthew Moghadam Allstate Agency
12.2018 - 05.2023
Warehouse Clerk
Devoplus, Inc.
11.2015 - 12.2018
GED -
MAXINE WATER PREPARATION SCHOOL