Yesenia Asbeuri
Harlingen,TX
Summary
Detail-oriented professional with a strong background in sales and customer support. Recognized for effective bilingual communication and upselling strategies. Ready to leverage skills to enhance customer engagement and drive sales growth.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Inside Sales Consultant
Windstream
Harlingen, Texas
03.2025 - 01.2026
- Developed strong client relationships through regular communication and follow-ups.
- Assisted clients in selecting products that meet their needs effectively.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Provided product knowledge and support during the sales process to enhance customer experience.
- Participated in training sessions to improve sales techniques and product understanding.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
Customer Support Specialist
Molina Healthcare
Harlingen, Texas
05.2023 - 03.2025
- Responded to customer inquiries regarding health plan benefits and services.
- Coordinated with internal departments to enhance service delivery processes.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Recorded all customer interactions into the database system accurately and completely.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Inside Sales Representative
Charter Communications, Spectrum
Harlingen, Texas
08.2022 - 05.2023
- Developed personalized communication plans for high-risk customers to prevent cancelations and improve the customers experience based on the companies availability.
- Resolved customer inquiries promptly, fostering positive relationships and trust.
- Resolved customer complaints promptly and professionally.
- Maintained accurate records of all conversations with customers.
- Identified opportunities for upselling additional products or services.
Skills
- Upselling techniques
- Client relationship management
- Problem resolution
- Product knowledge
- Upselling strategies
- Goal oriented
- Time management
- Team collaboration
- Bilingual communication
- Data documentation
- Multitasking and organization
- Call escalation resolution
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Education
High School Diploma -
Rio Hondo High School
Rio Hondo, TX 2009 - 2012
Timeline
Inside Sales Consultant
Windstream
03.2025 - 01.2026
Customer Support Specialist
Molina Healthcare
05.2023 - 03.2025
Inside Sales Representative
Charter Communications, Spectrum
08.2022 - 05.2023
High School Diploma -
Rio Hondo High School
2009 - 2012