Yesenia Carreon
Cleveland,OH
Summary
Dynamic Medication Access Coordinator at Cleveland Clinic with expertise in HIPAA compliance and exceptional customer service. Proven track record in enhancing patient access to medications through effective collaboration and problem-solving. Skilled in EPIC and Willow Ambulatory, fostering positive relationships while ensuring organizational efficiency and patient satisfaction.
Overview
18
18
years of professional experience
Work History
Medication Access Coordinator
Cleveland Clinic
04.2023 - Current
- Assist with prior authorizations and medication histories
- Help patients enroll in prescription savings programs making sure patients have more affordable ways of obtaining medications.
- Collaborate with pharmacists, providers, fellow pharmacy technicians, and other healthcare professionals to ensure patients receive medications needed.
- Provide exceptional customer service to patients, families, and referring providers, fostering positive relationships.
- Ordering supplies for transplant kits and common over the counter medications.
Lead Pharmacy Technician
Cleveland Clinic
10.2019 - 04.2023
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Supervised technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Senior Certified Pharmacy Technician
Walgreens
04.2016 - 10.2019
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
Server/Manager/Bartender
Orale Contemporary Mexican Cuisine
05.2007 - 05.2016
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Education
Magnificat High School
Rocky River, OH05-2010
Skills
- HIPAA compliance
- Customer service expertise
- Exceptional organization
- Adaptable mindset
- Knowledge of EPIC and Willow Ambulatory
Timeline
Medication Access Coordinator
Cleveland Clinic
04.2023 - Current
Lead Pharmacy Technician
Cleveland Clinic
10.2019 - 04.2023
Senior Certified Pharmacy Technician
Walgreens
04.2016 - 10.2019
Server/Manager/Bartender
Orale Contemporary Mexican Cuisine
05.2007 - 05.2016
Magnificat High School
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