YESENIA CERA TOLEDO
Hialeah,FL
Summary
Proven Air Export Manager with a track record of enhancing customer satisfaction and streamlining processes at Blue Water Shipping. Excelled in freight rate negotiation and maintaining customs regulations compliance, demonstrating exceptional decision-making and communication skills. Achieved significant savings and fostered strong international relationships, ensuring efficient and compliant export operations.
Overview
14
14
years of professional experience
Work History
Air Export Manager
Blue Water Shipping
10.2023 - 10.2024
- Oversaw accurate documentation preparation to ensure timely clearance of cargo at destination ports.
- Enhanced customer satisfaction with timely delivery of shipments through diligent coordination and planning.
- Responsible for TSA &CBP inside audits.
- Implemented proactive solutions to address potential delays or issues in the export process, maintaining customer satisfaction levels.
- Fostered a positive work environment by promoting open communication channels between team members.
- Responsible to process carriers and vendors payable report timely, and resolve discrepancies.
- Responsible for monthly department revenue and forecast report.
- Streamlined air export processes by implementing efficient tracking and communication systems.
- Analyzed internal processes regularly, identifying areas for improvement and driving continuous optimization efforts within the department.
- Managed team of air export professionals, ensuring adherence to compliance regulations and company policies.
- Negotiated cost-effective rates with carriers, resulting in significant savings for the company and clients.
- Coordinated closely with warehouse teams to ensure proper handling, packaging, and labeling of air export shipments.
- Established a strong safety culture within the team by conducting regular training sessions on safe handling procedures for hazardous materials.
- Resolved customer complaints effectively by addressing root causes promptly and implementing appropriate corrective measures.
- Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Negotiated with carriers to secure best possible rates for clients and control costs.
- Oversaw cargo claims to investigate and resolve loss or damage issues during transit.
- Added insurance coverage to protect interest of client and shipment from loss or damage during transit.
- Managed complex export projects from inception to completion, ensuring seamless execution of all tasks involved.
Air Export Agent
C.H. Robinson
04.2018 - 10.2023
- Provided expert guidance on shipping requirements for specialized cargo types, ensuring safe transport and regulatory compliance.
- Optimized routing options for shipments by analyzing available carrier schedules and selecting cost-effective solutions.
- Developed strong relationships with international agents, fostering collaboration and smooth operations across borders.
- Coordination of bonded, perishable, hazardous, AOG shipments.
- Coordination of special key accounts.
- Maintained compliance with industry regulations through diligent record keeping and adherence to established protocols.
- Spearheaded efforts to obtain necessary permits and certifications for exporting specialized goods in a timely manner.
- Negotiated competitive rates with carriers to reduce transportation costs for clients.
- Processed perishable shipments in compliance with regulatory guidelines.
- Followed requirements and regulations for dangerous goods handling.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Provided tracking information to enable clients to monitor progress of shipments.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Stayed on top of shipment locations and current status to update offices and customers.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
AIR EXPORT COORDINATOR
Panalpina
02.2011 - 03.2018
- Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
- Corrected billings and issued debit and credit memos for customers to reconcile accounting.
- Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
- Facilitated clear communication between suppliers, customers, and transportation providers, ensuring all parties were well-informed throughout the export process.
- Enhanced customer satisfaction with timely shipments
- Coordination of bonded, perishable, hazardous, AOG shipments.
- and accurate documentation through meticulous attention to detail.
- Communicated information and instructions to and from vendors to research and resolve operational problems.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
Education
Bachelor of Science - Hospitality Administration And Management
UNIVERSIDAD AUTONOMA DEL CARIBE
COLOMBIA1996
Skills
- Dangerous Goods Handling
- Excellent Communication
- Decision-Making
- Adaptability and Flexibility
- Freight Rate Negotiation
- Customs regulations compliance
- Attention to Detail
- Customer service skills
Languages
Spanish
Native or Bilingual
Timeline
Air Export Manager
Blue Water Shipping
10.2023 - 10.2024
Air Export Agent
C.H. Robinson
04.2018 - 10.2023
AIR EXPORT COORDINATOR
Panalpina
02.2011 - 03.2018
Bachelor of Science - Hospitality Administration And Management
UNIVERSIDAD AUTONOMA DEL CARIBE
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