Microsoft Office
Yesenia Estrella
West Springfield,MA
Summary
Proactive Medical Assistant with extensive experience in direct patient care, phlebotomy, and clinical documentation. Skilled in enhancing clinic efficiency, maintaining medical supplies, and ensuring patient comfort and safety. Known for fostering strong patient relationships and improving healthcare delivery through meticulous attention to detail. Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
4
4
years of professional experience
Work History
Medical Assistant
MedExpress Urgent Care
09.2023 - Current
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Completed EKGs and other tests based on patient presentation in office.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Assistant
Trinity Health of New England
09.2022 - 04.2023
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
- Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
- Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
- Increased patient satisfaction by providing compassionate and efficient pediatric care.
- Educated parents on proper child healthcare practices, promoting overall family wellbeing.
- Reduced errors by verifying medication dosages before administration as per physician orders.
- Increased clinic efficiency, managed appointment scheduling and follow-ups, reducing wait times and optimizing healthcare delivery.
- Enhanced patient education by explaining medical procedures in understandable manner, fostering trust and compliance with treatment plans.
Medical Assistant
Baystate Medical Center
08.2020 - 09.2021
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Education
Associate of Arts - Liberal Arts
Springfield Technical Community College
Springfield, MA06.2025
High School Diploma -
High School of Commerce
Springfield, MA06.2014
Skills
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Reliable team player
- CPR/BLS
- Complex Problem-Solving
- Phlebotomy Techniques
- Specimens collection and processing
- Professionalism and Ethics
- Adaptable
- Compassionate
Certification
- CCMA - Certified Clinical Medical Assistant
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 staff members.
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursCareer advancementTeam Building / Company RetreatsQuote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Software
EHS
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
Atv
Reading
Cooking/Baking
Drawing/Coloring
Timeline
Medical Assistant
MedExpress Urgent Care
09.2023 - Current
Medical Assistant
Trinity Health of New England
09.2022 - 04.2023
Medical Assistant
Baystate Medical Center
08.2020 - 09.2021
Associate of Arts - Liberal Arts
Springfield Technical Community College
High School Diploma -
High School of Commerce
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