Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Yesenia Garcia

San Antonio,TX

Summary

I'm a very talented, organized, punctual and a people person, I have a strong positive personality, great customer service and communication skills. I always strive to excel all expectations and or tasks given! I am also very hard working and an extremely quick learner, awesome team player and can definitely take on challenging opportunities

Overview

19
19
years of professional experience

Work History

Owner/Licensed Nail Technician

Y Nail Studio
11.2014 - Current
  • Customer service
  • Nail artist
  • Hire
  • Interview
  • Schedules
  • Payroll
  • Market
  • Set up appointments
  • Deposits
  • Withdrawls
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Bilingue TT Tax Expert

Concentrix
03.2025 - 04.2025
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Assisted in resolving complex tax issues, strengthening client relationships and building trust.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.

Bilingual CSR

Alorica
01.2019 - 02.2020
  • Delivered outstanding service by adapting communication styles according to each client''s cultural preferences and language requirements.
  • Exceeded performance metrics consistently, demonstrating exceptional skills in handling high volumes of calls in two languages.
  • Conducted quality assurance checks for translated materials, ensuring accuracy and consistency in all bilingual communications.
  • Increased customer retention with empathetic listening and tailored problem-solving strategies in both languages.

Front Desk Receptionist I

La Quinta
01.2010 - 01.2012
  • Front desk check ins
  • Check outs
  • Reservations
  • Manage maid staff
  • Customer service

Insurance Agent

Figueroa Insurance
01.2009 - 12.2009
  • Customer service
  • Issue insurance quotes
  • Policies
  • Endorsements
  • Claims

PB III

First Convenience Bank
01.2006 - 12.2008
  • Customer service
  • Sales Marketing
  • Open personal or business accounts
  • Close accounts
  • Loan applications
  • Cash checks
  • Withdrawls
  • Deposits
  • Manage vault

Education

Diploma/State Licence -

University of arts and cosmetology
McAllen, TX
01.2012

Highschool Diploma -

North Christian Academy
Fort Worth, TX
01.2004

Skills

  • Excellent communication skills
  • Microsoft office
  • Client-focused
  • Computer proficient
  • Quick learner

Awards

  • Awarded National Certificate for Master Mystery Shop
  • Awarded Employee of the Month
  • Awarded Certificate of Recognition, commencement exercise Class
  • Awarded certificate of appreciation Guest Speaker
  • Awarded excellence Certificate of Business Fundamentals

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Bilingue TT Tax Expert

Concentrix
03.2025 - 04.2025

Bilingual CSR

Alorica
01.2019 - 02.2020

Owner/Licensed Nail Technician

Y Nail Studio
11.2014 - Current

Front Desk Receptionist I

La Quinta
01.2010 - 01.2012

Insurance Agent

Figueroa Insurance
01.2009 - 12.2009

PB III

First Convenience Bank
01.2006 - 12.2008

Highschool Diploma -

North Christian Academy

Diploma/State Licence -

University of arts and cosmetology

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Yesenia Garcia