Yesenia Garcia
Los Angeles,CA
Summary
Developed skills in dynamic office environment with focus on effective communication and organizational management. Skilled in multitasking, problem-solving, and customer service. Seeking to transition into new field, leveraging these transferable skills to contribute to new team.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Front Office Coordinator
Comprehensive Cardiovascular Specialist
- Managed patient scheduling to optimize clinic flow and enhance patient satisfaction.
- Coordinated communication between patients and healthcare providers, ensuring timely information exchange.
- Maintained electronic medical records with accuracy, improving data retrieval efficiency for clinical staff.
- Developed patient intake processes that reduced wait times and improved overall service delivery.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Collect patient and client documents and information upon referral.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Assisted in the implementation of electronic health records systems for increased efficiency and accuracy in recordkeeping.
- Managed high volume of incoming calls
- Facilitated smooth patient check-in and check-out process, minimizing wait times.
Enrollment Specialist I
AltaMed Health Services Corporation
2022.10 - Current
- Facilitated enrollment processes for new patients, ensuring compliance with healthcare regulations.
- Verified patient eligibility for services, maintaining accuracy and consistency in documentation.
- Verify eligibility for all lines of business Medi-Cal, Commercial, Covered CA , and Medicare insurance
- Enhanced patient services by promptly addressing inquiries and resolving issues in a timely manner.
- Understood and thoroughly explained services provided to patients and potential patients.
- Facilitated appointments for Patient Care Coordinators and Medicare Health Advisors.
- Enhanced patients satisfaction with personalized enrollments and calling health plans for primary care provider changes.
- Managed high call volume of incoming calls, directed them to appropriate departments
- Trained new personnel regarding company operations, policies and services.
- Streamlined patient intake processes, improving overall efficiency in service delivery.
Education
High School Diploma -
Woodrow Wilson High School
Los Angeles, CANo Degree - Medical Billing
UEI College
El Monte, CASkills
- Insurance verification
- Appointment management
- Schedule coordination
- Administrative support
- Customer service
- Problem-solving
- Time management
- Multitasking
- Communication
- Deadline management
- Patient advocacy
- Reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Enrollment Specialist I
AltaMed Health Services Corporation
2022.10 - Current
Front Office Coordinator
Comprehensive Cardiovascular Specialist
High School Diploma -
Woodrow Wilson High School
No Degree - Medical Billing
UEI College