Yesenia Gonzales
Crane,TX
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in computer proficiency - key boarding, data entry, billing,communication and problem-solving, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing patient or emoyee needs effectively and building positive relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Vorto
Odessa, TX
06.2022 - 11.2024
- Responded employees inquiries via email, communication channels and in person.
- Provided excellent customer service to resolve employees complaints in a timely manner.
- Gathered employees billing information and used the data to verify payments.
- Performed prehire functions such as verifying demographic information. Assisted with the hiring process by gathering employees information for the recruitment team.
- Ensured accuracy of all data entered into computer system.
- Created new employees accounts.
- Assisted employees with training apps.
Patient Access Representative
Odessa Medical Center Hospital
Odessa, TX
03.2022 - 11.2024
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Professional customer service.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with preparing daily cash reports for accounting department.
- Answered phones promptly in a professional manner.
Education
High School Diploma -
Crane High School
Crane, TX05-1994
Skills
- Account updating
- Complaint resolution
- Scheduling
- Call center procedures
- High-energy attitude
- Credit card payment processing
- Computer Proficiency
- Microsoft Excel
- Positive and professional
- Opening and closing accounts
- Live chat support
- Multi-line telephone operations
Timeline
Customer Service Representative
Vorto
06.2022 - 11.2024
Patient Access Representative
Odessa Medical Center Hospital
03.2022 - 11.2024
High School Diploma -
Crane High School