Yesenia Gonzalez
Pittsburg,CA
Summary
Dedicated orthopedic receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Golden State Orthopedics And Spine
02.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings..
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Registered Behavior Technician
First Step For Kids, Inc
10.2022 - 12.2022
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Worked as part of collaborative team to address changing needs of children and families.
- Learned specialized behavior approaches to implement behavioral strategies.
Education
Associate of Science - Biology
Diablo Valley College
Pleasant Hill, CAHigh School Diploma -
Pittsburg High School
Pittsburg, CA06.2020
Skills
- Mail Distribution
- File Management
- Guest Relations
- Spreadsheet Tracking
- Intervention Management
- Client Relationship Development
- Data Collection
- Program Improvement
- Social Skill Development
- Critical Thinking
- Administrative Skills
Certification
Registered Behavioral Technician
CPR
Timeline
Front Desk Receptionist
Golden State Orthopedics And Spine
02.2023 - Current
Registered Behavior Technician
First Step For Kids, Inc
10.2022 - 12.2022
Associate of Science - Biology
Diablo Valley College
High School Diploma -
Pittsburg High School
Registered Behavioral Technician
CPR
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