Yesenia Gutierrez
Houston,TX
Summary
Outgoing professional with experience handling multiple tasks at once, while offering great customer service to all office visitors and vendors.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Edward Law Group
Houston, TX
10.2024 - 08.2025
- Managed a multi-line phone system.
- Directed client calls to the correct person and took messages when needed.
- Greeted and assisted clients upon arrival.
- Trained the new receptionists.
- Assisted with data entry daily and maintained clients information accurate in the spreadsheets.
- Sorted mail into the corresponding mail box.
- Scanned mail when needed and sent to corresponding person.
- Assured conference room, front desk, and common areas remained clean.
Front Desk Receptionist
The Potts Law Firm
Houston, TX
08.2023 - 04.2024
- Greeted clients and visitors who came into the office.
- Answering and transferring incoming calls in a professional manner to the corresponding person.
- Sorting mail and making sure it was handed to the correct person.
- Booking conference rooms for any and all meetings.
- Placing orders for any items needed in the office.
- Assuring the shared spaces, conference rooms, and the reception area are tidy and clean.
Financial Services Assistant
Lamar University
Beaumont, TX
09.2022 - 05.2023
- Answered incoming phone calls.
- Assisted people who come into the office.
- Assisted with indexing, scanning journal entries, data entries, and sorting files.
- Sorted mail and made sure it got to the correct person.
Babysitter
N/A
Houston, TX
08.2018 - 06.2022
- Babysat for multiple family members with children ages 6 months-14 years.
- Experienced in childcare for individuals with special needs including Autism, ADHD, ADD, Epilepsy, and Adrenal Insufficiency.
- My responsibilities included but were not limited to; hygiene maintenance, cooking, cleaning, helping with educational needs, and assuring the children's safety.
Education
High school diploma -
Sam Houston Math Science And Technology Center
Houston, TXSkills
- Bilingual (English/Spanish)
- Communication skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Customer service
- Organizational skills
- Time management
- Phone etiquette
- Office experience
- Data entry
Timeline
Front Desk Receptionist
Edward Law Group
10.2024 - 08.2025
Front Desk Receptionist
The Potts Law Firm
08.2023 - 04.2024
Financial Services Assistant
Lamar University
09.2022 - 05.2023
Babysitter
N/A
08.2018 - 06.2022
High school diploma -
Sam Houston Math Science And Technology Center