Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yesenia Guzman

Aurora,IL

Summary

Dynamic professional with extensive experience at Amazon, excelling in return processing and customer verification. Proven ability to efficiently manage inventory and optimize delivery routes, enhancing customer satisfaction. Skilled in point-of-sale operations and adept at resolving issues with professionalism, ensuring seamless operations and fostering loyalty.

Overview

10
10
years of professional experience

Work History

Return Agent

Amazon
Channahon, IL
09.2024 - 01.2025
  • Inspected returned items to ensure they were in good condition prior to restocking.
  • Verified customer information for return items, including name, address and phone number.
  • Processed returns using the store's point-of-sale system.

Delivery Driver

Amazon
Aurora, IL
01.2023 - 07.2024
  • Received daily delivery instructions and route assignments from dispatch.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Utilized GPS and maps for efficient route planning.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Transported and safely delivered items to prevent damage or loss.
  • Delivered rush merchandise on tight schedules to meet customer targets.

Overnight Stocker

Walmart
Aurora, IL
09.2022 - 04.2024
  • Received and stocked merchandise in a timely manner.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Assessed floor displays to restock merchandise.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Restocked shelves according to plan-o-grams set up by management team.
  • Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
  • Organized shelves, racks and bins to ensure product availability.

Package Handler

Carl Budding & Company
Montgomery, IL
07.2021 - 02.2022
  • Stacked boxes onto pallets in an efficient manner.
  • Inspected packages for damages or defects and recorded any issues found.
  • Packed, sealed, and labeled shipments adhering to company standards and protocols.
  • Conducted package inspections for damage and reported discrepancies to supervisor.
  • Maintained clean and organized work area, adhering to safety standards.
  • Palletized boxes to increase movement and shipment efficiency.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Followed company policies and procedures for secure package handling.

Associate

Panera Bread
Chicago, IL
09.2015 - 02.2018
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped with purchases and signed customers up for rewards program.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Greeted customers promptly and responded to questions.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Performed other duties as assigned by management.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Server

Holiday Inn banquets
Evanston, IL
01.2015 - 12.2015
  • prepare event spaces
  • setting tables
  • setting up buffets
  • carry trays of food and beverage,refill drinks and ensure buffets are well-stocked
  • clean up
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked food before serving it to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

High School Diploma -

Amundsen High School
Chicago, IL
08-2014

Skills

  • Return processing
  • Customer verification
  • Point-of-sale operation
  • Inventory management
  • Product inspection
  • Route planning

Timeline

Return Agent

Amazon
09.2024 - 01.2025

Delivery Driver

Amazon
01.2023 - 07.2024

Overnight Stocker

Walmart
09.2022 - 04.2024

Package Handler

Carl Budding & Company
07.2021 - 02.2022

Associate

Panera Bread
09.2015 - 02.2018

Server

Holiday Inn banquets
01.2015 - 12.2015

High School Diploma -

Amundsen High School

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Yesenia Guzman