Summary
Work History
Education
Skills
Timeline
Generic

Yesenia Hernandez

Berwyn,IL

Summary

Checkout Advocate provided a friendly and reliable workplace including quick and accurate cash and card transactions. Proficient in handling money, restocking merchandise in the lanes, and maintaining a clean work surface and area. Committed to assisting customers and resolving any existing issues. Maintaining calm and cool in uncontrolled situations or fast paced environment.

Work History

Checkout Advocate

Target
05.2023 - Current
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.

Service Advocate

Target
05.2023 - Current
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
  • Performed follow-up services for dissatisfied customers.
  • Delivered friendly service and offered expert support in every interaction.

Education

Business Administration

Aurora University
Aurora, IL

High School Diploma -

Morton West High School
Berwyn, IL
05.2022

Skills

  • Sales Expertise
  • Stocking and Replenishing
  • Cleaning and Sanitizing
  • Refunds and Exchanges
  • Credit and Cash Transactions
  • Issue Resolution
  • Product Knowledge
  • Time Management Skills
  • Customer Service Excellence
  • Refund Handling
  • Purchase Assistance
  • Product Location

Timeline

Checkout Advocate

Target
05.2023 - Current

Service Advocate

Target
05.2023 - Current

Business Administration

Aurora University

High School Diploma -

Morton West High School
Yesenia Hernandez