Yesenia Herrera
Summary
Dedicated and detail oriented professional with three years of experience working in State and Government offices. Proficient in navigating complex tasks with precision, ensuring accuracy and compliance. Fluent Spanish speaker enabling effective communication and engagement with diverse customers and constituents.
Overview
14
14
years of professional experience
Work History
MVD Clerk
Town Of Bernalillo
Bernalillo, NM
08.2023 - Current
- Interact with customers and constituents in a respectful and professional manner.
- Issue interlock driver’s licenses ensuring that customers possess all necessary documentation to meet regulatory requirements.
- Effectively handle the collection of payments for citations.
- Handle reinstaments for suspended and revoked driver’s licenses.
- Efficiently process driver's license applications and title transactions, ensuring accuracy and compliance with state regulations.
- Utilize database systems and software applications to record and update information accurately.
- Implement strict security protocols to ensure the confidentiality of sensitive information.
- Establish and maintain effective communication with cross functional departments.
MVD Agent
State Of New Mexico
Albuquerque, NM
01.2020 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued interlock driver’s licenses ensuring that customers possessed all necessary documentation to meet regulatory requirements.
- Effectively handled the collection of payments for citations.
- Handled reinstaments for suspended and revoked driver’s licenses.
- Efficiently processed driver's license applications and title transactions, ensuring accuracy and compliance with state regulations.
- Utilized database systems and software applications to record and update information accurately.
- Implemented strict security protocols to ensure the confidentiality of sensitive information.
- Established and maintained effective communication with cross-functional departments.
Customer Service Representative
MVD Express
Rio Rancho, NM
04.2016 - 01.2020
- Responsible for opening and closing the office on a daily basis, ensuring a smooth start and end to the workday.
- Greeted customers in a friendly and professional manner, providing a warm welcome upon their arrival
- Efficiently processed driver's license applications and title transactions, ensuring accuracy and compliance with state regulations.
- Utilized database systems and software applications to record and update information accurately.
- Implemented strict security protocols to ensure the confidentiality of sensitive information.
- Processed various types of payments, including cash, credit/debit cards, and checks, with a high level of accuracy and attention to detail.
Insurance Agent
National Insurance Centers
Albuquerque
07.2012 - 04.2016
- Effectively communicated the benefits and importance of car insurance coverage, addressing customer concerns and objections.
- Answered incoming calls promptly and courteously, ensuring a positive and professional first point of contact for customers.
- Upsold additional products and services after identifying customer needs and requirements.
- Collected premiums on or before effective date of coverage.
- Calculated premiums and established payment methods for sales.
Education
GED -
CNM
Albuquerque, NMSkills
- Spanish Interpreting
- Strong Communication
- Problem-Solving Skills
- Organizational Skills
- Public Service
- Document Verification
Timeline
MVD Clerk
Town Of Bernalillo
08.2023 - Current
MVD Agent
State Of New Mexico
01.2020 - 05.2023
Customer Service Representative
MVD Express
04.2016 - 01.2020
Insurance Agent
National Insurance Centers
07.2012 - 04.2016
GED -
CNM