YESENIA MARTINEZ
Bartlett,USA
Summary
Enthusiastic about helping patients get necessary support by scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
6
6
years of professional experience
Work History
Patient Services Representative
Suburban Orthopaedics
09.2022 - Current
- Assist patients in filling out check-in and payment paperwork.
- Use All scripts to schedule appointments.
- Take copayments and compiled daily financial records.
- Review and correct claim errors to facilitate smooth processing.
- Prepare paper charts for each patient.
- Contact Attorneys or adjusters regarding any pending claims.
- Print Doctors notes, school and works notes, Doctors orders.
- Explain to patient protocol on certain orders.
- Organize faxes and file into appropriate bins.
Receptionist
Century Dental Of Huntley
11.2021 - 09.2022
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with patients and updated Patient records.
- Answered phone calls in a professionally and answered patient concerns.
- Make follow up appoints.
Production Associates II
Woodstock Sterile Solutions/Catalent Pharma
10.2020 - 11.2021
- Monitor team performance.
- Document contemporaneously on official documents.
- Keep up with required training.
- Make adjustments on screen monitor when needed to meet fill requirements.
- Read job aide and instructions.
Productions Associate I/Trainer
Catalent Pharma Solutions
03.2019 - 10.2021
- Assisted in monitoring trainee performance to identify gaps in training.
- Contributed to creation of training materials such as handouts, scripts and website content.
- Devised new methods of imparting information in order to increase engagement and retention.
- Identified and communicated to superiors concerning opportunities for curriculum enhancement.
- Attend meetings with fellow trainers and training department.
Education
Medical Billing And Coding
Computer Systems Institute
Elgin, IL01.2015
High School Diploma - undefined
Elgin High School
Elgin, IL01.2008
Skills
- Reminder Calls
- Office Administration
- System Updates
- Medical Billing
- Bilingual in Spanish
- Payment Collection
- Patient Registration
- Patient Greeting
- Appointment Confirmation
- Call Transfers
- Insurance Verification
Timeline
Patient Services Representative
Suburban Orthopaedics
09.2022 - Current
Receptionist
Century Dental Of Huntley
11.2021 - 09.2022
Production Associates II
Woodstock Sterile Solutions/Catalent Pharma
10.2020 - 11.2021
Productions Associate I/Trainer
Catalent Pharma Solutions
03.2019 - 10.2021
Medical Billing And Coding
Computer Systems Institute
High School Diploma - undefined
Elgin High School
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